Contract Strategy Implementation Director
About The Position
The Contract Strategy Implementation (CSI) Director is a strategic leader in Genentech’s Channel & Contract Management organization, responsible for ensuring patient access to medicines through execution of managed care customer contractual commitments. The role bridges market access strategy and commercial contracting, leading the operational design, scalable implementation, and end-to-end execution of cross-portfolio provider contracts. Contract solutions must be sustainable, compliant, operationally feasible, and aligned with enterprise goals. The Director collaborates with stakeholders across market access, commercial contracting, and operations. The role covers eligibility management, discounts, rebates, fees, and pricing administration for diverse customer segments. It also advises senior leadership, oversees operational performance, drives process and digital innovation, and coaches team members across contract design and ongoing management. This is an on-site position based in South San Francisco, California. Relocation benefits are not approved.
Requirements
- Bachelor’s degree in business, healthcare managed, legal, or a related discipline.
- 12 or more years of cross-functional experience in market access, account management, contract negotiations, or strategic operations within pharma or biotech; alternatively, 8 or more years with an advanced degree.
- Expert understanding of market access contracting, implementation strategies, and compliance.
- Proven ability to communicate complex commercial, legal, and operational trade-offs to internal and external stakeholders and influence cross-functionally.
- Strong analytical and systems-thinking skills, including using data to develop holistic solutions, establish operational KPIs, and drive continuous performance excellence.
- Demonstrated success leading teams through product launches, with hands-on experience or strong capability in digital transformation and process automation.
Nice To Haves
- MBA, PhD, or master’s degree in business, healthcare administration, or a related field.
- Expertise in provider dynamics, including health systems, hospitals, pharmacies, clinics, infusion providers, and GPOs.
- Deep expertise in provider customer channels such as clinics, health systems, integrated delivery networks (IDNs), specialty pharmacies, infusion providers, and GPOs.
- Demonstrated expertise in contract drafting.
- Experience leveraging AI, agentic workflows, data analytics, and automation to modernize contracting operations.
- Proven success guiding large cross-functional teams through complex product launches, enterprise process redesign, and business transformations.
Responsibilities
- Lead contract strategy implementation and execution for priority U.S. customer segments, ensuring operational feasibility and commercial alignment.
- Advise senior leadership on market access operationalization and adapt program designs to changing market dynamics and industry trends.
- Refine and pressure-test contract language, standing boilerplates, and operational terms.
- Represent CSI in customer negotiations, operational setups, and dispute resolutions.
- Make decisions on process deviations within established legal guardrails and prepare data-driven recommendations for senior leadership on exceptions.
- Oversee managed care rebate and fee eligibility, calculations, and validation.
- Monitor operational KPIs and service-level metrics to maximize efficiency and contract pull-through.
- Lead continuous improvement initiatives across contracting workflows using AI, data analytics, and process automation.
- Coach, empower, and mentor team members across cross-portfolio initiatives, developing capabilities from initial contract design through ongoing management.
- Lead teams through product launches and drive digital transformation and process automation.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- The position qualifies for company benefits detailed in the referenced benefits link; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Director
