Implementation Manager
Workable•Boston, MA
•$80,000 - $95,000•Onsite
About The Position
As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable’s Recruiting and HR solutions. You will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction by acting as the primary point of contact throughout the customer lifecycle.
Requirements
- Bachelor’s degree
- 3+ years of experience in customer implementation, onboarding, project management, or consulting
- Experience managing multiple concurrent customer implementation projects
- Experience leading professional services engagements such as integrations, data migrations, or custom reporting
- Experience performing requirements analysis to translate customer needs into implementation plans
- Experience in a customer-facing role working with HR leaders and recruiters
Nice To Haves
- Hands-on experience with ATS and/or HRIS platforms
- Hands-on experience with APIs and/or SSO concepts for SaaS integrations
- Hands-on experience with SQL and/or reporting tools for customer reporting needs
- Knowledge of HR and recruiting processes and technology and/or SaaS products
Responsibilities
- Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
- Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
- Manage end-to-end implementation of Workable’s solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
- Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
- Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
- Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.
- Track and report on implementation progress, customer satisfaction, and areas for improvement.
- Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.
Benefits
- Competitive salary range: $80,000 – $95,000 USD annually, depending on experience and skills
- Private Health Insurance
- Life, and AD&D Insurance
- 401K
- Retirement Plan
- Performance Bonuses
- Cell phone reimbursement
- Apple gear provided
- Employee Assistance Program (EAP)
- Daily lunch allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
