Implementation Manager

Asana • Chicago, IL

9d • $147,000 - $167,000 • Hybrid

About The Position

The Implementation Manager guides enterprise customers through their transition to Agentic Workflow Management (AWM), helping them define how AI-powered work can support their organization. The role aligns stakeholders around a shared adoption plan and drives measurable impact across high-value workflows. It designs and leads structured, time-bound engagements from onboarding through workflow launch, connecting AI capabilities to meaningful business results and enabling teams and agents to execute work together.

The position is based in Asana’s Chicago office on an office-centric hybrid schedule. Standard in-office days are Monday, Tuesday, and Thursday. Most employees may work from home on Wednesdays; Friday work-from-home availability depends on the work and partner teams.

The Implementation Manager also develops repeatable delivery frameworks across a portfolio of enterprise customers and partners with Customer Success, Sales, and R&D to represent customer needs and support account growth.

Requirements

• Curiosity about AI tools and emerging technologies, and willingness to use them to improve productivity, collaboration, or decision-making.
• Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments in SaaS or enterprise consulting environments.
• Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance.
• Ability to guide teams through AI change management and user adoption challenges with empathy and build confidence in new workflows.
• Track record of managing complex, concurrent enterprise projects and workstreams and holding internal and customer stakeholders accountable to milestones and deliverables.
• Customer-centric approach and demonstrated success facilitating discovery sessions and translating customer feedback into configuration decisions.
• Strong bias toward action and ability to navigate ambiguity, make sound decisions with incomplete information, and create momentum in dynamic environments.
• Clear, structured communication skills, including the ability to explain complex processes to executive sponsors and front-line users.
• Collaborative experience aligning internal partners such as Sales, Customer Success, Product, and IT for seamless project delivery.

Responsibilities

• Lead structured onboarding engagements, aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics, and assessing workflow complexity to identify high-impact Asana AI opportunities.
• Document and transition implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps.
• Guide customers through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.
• Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
• Develop deployment roadmaps and documentation for scaling Asana AI usage, optimizing adoption, and expanding use cases.
• Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and identify AI adoption opportunities.
• Partner with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth.
• Build repeatable frameworks and engagement processes to create operational consistency across enterprise customer delivery.

Benefits

• Mental health, wellness, and fitness benefits
• Career coaching and support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to dietary preferences
• Compensation package may include equity and, for most sales roles, sales incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed