Implementation Manager

Lantern•Dallas, TX

20h•Hybrid

About The Position

This position will provide end-to-end ownership of client implementations. This scope includes the implementation of clients, new file implementations, client renewals, and organizational initiatives to support ongoing operations. The successful implementation manager will have a strong sense of urgency and ownership to drive implementations and projects to completion and be successful in a collaborative environment. Communication skills are critical, as well as the ability to quantify and manage all aspects of a project, balancing all key stakeholders’ needs and the strong desire to delight the client as well as exceed expectations.

Requirements

Bachelor’s degree required
3+ years relevant experience
Demonstrated ability to collaborate across multiple departments and manage the needs of various key stakeholders
Proven working experience in project management and/or implementation
Experience in processes and task management
Ability to perform successfully in a high-pressure, fast-paced working environment
Excellent problem solving and decision-making skills
Solid organizational skills, including attention to detail and ability to multi-task
Excellent verbal and written communication skills
Proficiency or experience with project management tools (ex. Microsoft Project, Jira, Monday.com, Salesforce, etc.)

Nice To Haves

Critical thinking with problem solving skills
Exceptional communication skills
Strong decision-making abilities
Teamwork
Adaptability
Business acumen

Responsibilities

Holistic Ownership of Implementation Internally & Externally
Facilitating client, vendor, and internal implementation calls
Developing successful project plans for implementation
Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
Updating stakeholders and the larger business on progress, risks, and critical milestones
Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation
Develop trackable metrics to measure successful launches
Accountable for Accuracy & Readiness of Launch
Primary point of contact (internal & external) for operational projects related to implementation needs
Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
Create and manage process flows as well as internal and external documentation.