Implementation Manager

Switchboard•Dallas, TX

11d•Hybrid

About The Position

Switchboard Hiring is looking for an Implementation Manager on behalf of our client, Yooz. This role is crucial as it sits right after the sale, focusing on implementing a cloud-based solution for external customers. The ideal candidate can translate technical complexity into actionable steps for clients. Yooz is a global leader in cloud-based AP and purchase-to-pay automation, trusted by over 600,000 users across 50+ countries. They aim to eliminate waste, accelerate growth, and defeat fraud with industry-leading native AI. Yooz is Great Place To Work Certified and prioritizes people with a culture built on integrity, excellence, and obsessive customer focus.

Requirements

3+ years of external facing project management or implementation experience
Comfort working with technical teams and concepts — you don't need to code, but you should be able to understand technical requirements, communicate with developers, and explain technical functionality to non-technical stakeholders (think APIs, configurations, integrations)
Ability to juggle multiple projects simultaneously — you'll manage 6-10 projects at once, ranging from 2-8 months each, and consistently meet milestones in a fast-paced environment where priorities shift
Learning and adaptability — you develop new skills, take on different responsibilities, and contribute beyond your core role; you look for opportunities to improve processes rather than doing the same job the same way every day
Strong organizational and communication skills — you consistently maintain up-to-date project plans and documentation, proactively keep stakeholders aligned, and effectively facilitate meetings between customers, sales, support, and technical teams
Experience collaborating across teams — you ask thoughtful questions, actively support teammates, and value working in a collaborative environment

Responsibilities

Implement a cloud-based solution for external customers, managing 6-10 projects simultaneously with project timelines ranging from 2-6 months
Serve as the primary point of contact for customers throughout the implementation lifecycle—conducting demos, facilitating training sessions, organizing weekly check-in calls, and managing stakeholder communications
Act as the bridge between customers and internal teams, collaborating with developers on customizations, and explaining technical functionality to both non-technical customers and the technical team
Manage approximately 50% customer-facing activities and 50% internal coordination tasks, balancing direct customer interaction with collaboration on technical specifications and project logistics
Own the day-to-day operational execution of implementations—taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverables