Implementation Manager

Blooming Health

72d•$100,000 - $130,000•Hybrid

About The Position

Blooming Health is seeking an ambitious and resourceful Implementation Manager (IM) to drive complex implementation projects in state and local governments along with healthcare segments. This is a hybrid role requiring in-person presence in our NYC office every Thursday. The IM will play a pivotal role in leading and managing strategic projects across the company, working closely with cross-functional teams including Sales, Product, Engineering, and Customer Success to ensure seamless process management and client satisfaction. This role requires a combination of project management expertise, technical acumen, and excellent relationship management skills, as well as experience in the healthcare IT sector. At Blooming Health, you'll have the opportunity to take on challenging and rewarding projects and drive them from ideation to execution. We're looking for an ambitious and skilled IM who is ready to step up, lead with confidence, and grow with us. Join our dynamic team and make a meaningful impact while advancing your career in an environment that values a growth mindset, winning together, and challenging norms.

Requirements

Bachelor's degree and 3+ years of relevant experience in leading and implementing projects end-to-end
Strong knowledge of and experience in the Healthcare/Non-Profit/Government sector, preferably with Medicare/Medicaid/AAAs/CBOs
Experience with complex B2B SaaS implementation
Excellent communication, interpersonal, and problem-solving skills
Exceptional data and analytical skills
Superior skills in multitasking, prioritizing and hustling to take projects to the finish line
Ability to work independently with a hands-on approach and as part of a team, with a self-driven and results-oriented approach.
Ability to operate effectively and adapt to the changing environment in an early stage startup.

Responsibilities

Lead and manage the end-to-end implementation process for new initiatives and strategic projects, as well as on-going required projects.
Develop detailed project plans, timelines, and milestones.
Coordinate with internal and external stakeholders to ensure timely delivery of project components.
Monitor project progress and adjust plans as needed to meet deadlines.
Collaborate with the product and engineering teams to address technical requirements and ensure implementation plan.
Ensure quality assurance checks and testing to ensure successful deployment.
Regularly update clients/external and internal teams on project status.
Proactively identify potential issues and work to resolve them before they impact the project.
Provide clear documentation and report to stakeholders throughout the project lifecycle.
Conduct post-implementation reviews with clients and internal stakeholders to gather feedback and identify areas for improvement.