Implementation Manager

Transcard Payments•Nashville, TN

14d•Remote

About The Position

Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal.

Requirements

3+ years of experience in technical implementation, client onboarding, solutions consulting, or SaaS delivery.
Experience with API-driven products, system integrations, and technical project delivery.
Strong understanding of APIs, authentication methods, webhooks, and event-driven integrations.
Experience with data mapping, system integrations, and configuration management.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Proven ability to troubleshoot and resolve integration, configuration, and transaction-processing issues.
Proven ability to manage multiple concurrent implementations in a fast-paced environment with strong project management and organizational skills.
Confident client-facing communicator who drives outcomes, collaborates effectively across stakeholders, and navigates cross-functional teams.
Proactive, solution-oriented, and accountable with a strong ownership mindset.
Comfortable operating in ambiguity and evolving environments while balancing detail orientation with client-facing execution.

Nice To Haves

Payments, fintech, banking, or financial services experience.
Knowledge of payment processing, including ACH, card, and account-to-account payment flows.

Responsibilities

Own end-to-end client implementations, leading projects from kickoff through successful go-live and post-launch transition.
Facilitate discovery workshops to assess client payment workflows, business processes, technical requirements, and success criteria.
Serve as a strategic advisor to clients, providing expert guidance on platform capabilities, implementation strategy, and industry best practices.
Build and maintain trusted relationships with key client stakeholders, driving alignment, proactive communication, and confidence throughout the implementation lifecycle.
Translate client business requirements into scalable system configurations across cloud-based payment and digital solutions.
Configure and manage platform components, including account structures, funding models, API settings, webhooks, and payment processing workflows.
Design, coordinate, and support file-based and API-driven integrations between client systems and platform services.
Oversee configuration deployment and validation across testing, staging, and production environments to ensure successful implementation outcomes.
Partner with banking, payment, and technical stakeholders to support network connectivity, certification processes, and onboarding requirements.
Conduct end-to-end testing and configuration validation to ensure solution accuracy, performance, and compliance with client requirements.
Diagnose and resolve implementation issues related to integrations, transaction processing, data flows, and platform configuration logic.
Collaborate with product, engineering, and operations teams to identify root causes, implement solutions, and drive successful project delivery.
Develop and manage implementation plans, including project milestones, deliverables, timelines, and success criteria.
Lead client and internal status meetings to drive alignment, accountability, and project progress.
Identify and mitigate project risks, dependencies, and blockers, escalating issues as needed.
Coordinate cross-functional teams across Product, Engineering, Client Experience, and Operations to ensure successful delivery.
Track project activities and go-live readiness to ensure implementations are completed on time and within scope.
Lead end-to-end user acceptance testing (UAT), validating payment workflows, funding processes, integrations, and webhook/event delivery.
Verify successful transaction processing across multiple payment rails, including ACH, card, RTP, and other supported payment methods.
Ensure all system configurations, integrations, and operational processes are tested, validated, and production-ready.
Coordinate go-live activities, driving a seamless launch and successful transition to support and operations teams.
Develop and maintain implementation documentation, solution designs, and workflow diagrams to support successful client onboarding and adoption.
Create clear, user-friendly training materials and client guides that simplify complex technical and operational processes.
Deliver client training and enablement sessions, educating users on platform functionality, payment operations, reconciliation processes, and best practices.