Implementation Lead

Uniti AI•New York City, NY

About The Position

Uniti is building the system of action for real estate, an execution layer for the world's largest asset class. We are creating AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. Uniti is experiencing 6x YoY growth and is tripling headcount this year. As our Implementation Team Lead, you will build and lead the team that turns every signed contract into a live, working agent. This role is crucial for scaling our operations and ensuring customer success as we expand into new verticals.

Requirements

4+ years in Implementation, Solutions Architecture, Forward Deployed Engineering, or Customer-facing Engineering at a B2B SaaS or AI company.
At least 2 years managing a team of ICs in one of those functions.
Track record of building or rebuilding an implementation or solutions architecture function at a Series A–C company.
Strong technical fluency: prompts, integrations, APIs, webhooks, basic SQL, JSON.
Strong project management instincts.
Track record of hiring, ramping, and coaching ICs in this function.
Strong written and verbal communication skills.

Nice To Haves

Real estate, property management, storage, senior living, or coworking industry experience.
Prior work at an AI-native company, especially one where you owned the customer-facing implementation or solutions architecture team during a category's early growth.
Founding-implementation-hire or founding-solutions-architecture-hire experience at a previous startup.
Startup experience.

Responsibilities

Build and lead the team that turns every signed contract into a live, working agent.
Hire the team, set the bar, and ship the playbook for the implementation function.
Debug a misbehaving integration alongside an Implementation Manager (IM), not just supervise.
Teach others strong project management instincts and how to manage a 12-step implementation.
Hire, ramp, and coach Individual Contributors (ICs) in the implementation function.
Shape the leveling between IM I, IM II, and Solutions Architect.
Explain technical tradeoffs to non-technical operators, business priorities to senior engineers, and performance gaps to direct reports.
Develop implementation playbooks for new verticals.
Take on the hardest implementations yourself when it makes the team better.
Gather customer feedback from kickoff calls and site visits to improve implementation processes.
Launch an 80% version of a new playbook quickly and iterate on it.