Implementation Team Lead

BusPlanner

3d

About The Position

BusPlanner is building a world-class Projects practice, and we are looking for a driven, talented, and experienced Implementation Team Lead to help us get there. This is a player-coach role: you will own and deliver your own client implementations while also guiding, mentoring, and elevating a team of Implementation Consultants. It is a unique opportunity to shape how we onboard clients and build the processes that scale our growing practice.
Who we are
BusPlanner builds market-leading software solutions for K-12 transportation departments across North America. We are on a mission to improve student transportation and empower the people who make it happen. We firmly believe that it takes both product innovation and stellar customer service to achieve our mission. BusPlanner has a 40-year legacy in delivering winning products and services to its clients, and we are only getting started!

Requirements

• 3+ years of experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients)
• Demonstrated experience mentoring, coaching, or leading peers - formal title not required, but you need to show you have elevated others
• Excellent written and verbal communication skills - you can make the complex feel simple
• Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work
• Ability to context-switch between your own client delivery and supporting the team without dropping either

Nice To Haves

• familiarity with public sector clients

Responsibilities

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey
• Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned
• Mentor and coach Implementation Consultants through regular check-ins, project reviews, and real-time guidance on client situations
• Serve as the escalation point for complex client issues, helping ICs navigate difficult conversations and unblock stalled projects
• Monitor project health across the team - proactively identifying risks, resource conflicts, and capacity issues before they become problems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed