Software Implementation Lead

Walker Art Center•Minneapolis, MN

7d•Hybrid

About The Position

The Walker Art Center is seeking a Software Implementation Lead to spearhead the implementation of Momentus Elite, a new institutional planning and calendar platform. This role is crucial for guiding the organization through discovery, workflow analysis, system configuration, implementation, and adoption. The Lead will collaborate with internal staff and the Momentus Elite vendor team to translate operational needs into system configurations, ensuring the platform effectively supports departmental planning and coordination. Given the introduction of new tools and processes, strong change leadership is essential. The Implementation Lead will engage stakeholders, foster a shared understanding of the system, and support end-users throughout the transition. The ideal candidate is analytical and collaborative, capable of bringing structure to complex processes while maintaining the Walker's creative culture.

Requirements

3–6+ years of experience leading or supporting software implementation, systems rollout, or operational technology projects.
Experience implementing or supporting SaaS platforms or enterprise systems in complex organizational environments.
Demonstrated experience gathering and translating business requirements into system configurations or workflows.
Strong facilitation and stakeholder engagement skills, with the ability to work across diverse teams.
Experience mapping operational workflows and improving business processes.
Ability to independently manage projects, coordinate multiple stakeholders, and drive work forward.
Strong communication skills with the ability to translate between technical and non-technical audiences.
Collaborative and relationship-oriented, able to build trust across departments.
Comfortable working in environments where processes are evolving and not always formally defined.
Detail-oriented while maintaining awareness of broader institutional goals.
Curious, analytical, and solutions-focused.
Able to introduce structure and clarity without imposing unnecessary rigidity.
Possession of a personal mobile device capable of supporting work-related communication (e.g., 2FA, messaging, or scheduling applications).

Nice To Haves

Experience implementing planning, scheduling, or resource management platforms.
Experience working with event-driven organizations, museums, arts organizations, or nonprofits.
Experience working with calendar, event production, or venue management systems.
Experience supporting organizational change management during system transitions.
Experience coordinating with external software vendors during implementations.

Responsibilities

Lead the day-to-day execution of the Momentus Elite implementation from discovery through system rollout.
Coordinate project activities across internal stakeholders, leadership, and the Momentus Elite vendor implementation team.
Establish and manage project timelines, milestones, and deliverables.
Identify risks, dependencies, and operational considerations, escalating issues when needed.
Maintain clear documentation, decision logs, and project artifacts to ensure transparency and alignment.
Facilitate interviews, workshops, and working sessions with departments to document current planning workflows, scheduling processes, communication practices, and operational pain points.
Translate departmental needs into system requirements, user stories, and implementation priorities.
Identify cross-departmental dependencies and opportunities for improved coordination.
Serve as a connector across teams to ensure institutional alignment.
Develop clear documentation of current-state planning and scheduling workflows.
Identify inefficiencies, redundancies, and communication gaps across teams.
Partner with stakeholders to design future-state processes supported by the Momentus Elite platform.
Ensure the system configuration supports the operational realities of museum programming, event production, and space usage.
Work directly with the Momentus Elite vendor implementation team to translate operational requirements into system configuration.
Support configuration decisions including: User roles and permissions, Event and program data structures, Resource and space booking structures, Workflow logic and dependencies, Reporting and visibility needs.
Coordinate user testing, validation cycles, and system feedback.
Support planning for data migration from existing systems where applicable.
Play a central role in guiding the organization through the transition to the new platform.
Build understanding and confidence in the system across departments by clearly communicating project goals and benefits, addressing staff questions and concerns, and ensuring stakeholder input is incorporated into system design.
Develop training resources, documentation, and user guides.
Facilitate system demonstrations, workshops, and training sessions.
Support departments as they transition to new planning workflows.
Provide regular project updates to leadership and key stakeholders.
Maintain documentation to ensure transparency and alignment across the project lifecycle.