Software Implementation Consultant

Global Payments Inc.•Kansas City, MO

21h•Onsite

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.

Requirements

Bachelor's Degree
Relevant Experience or Degree in:
Additional experience in lieu of degree will be accepted
Typically Minimum 2 Years Relevant Exp
Training delivery experience; relevant subject matter experience
Bachelor's Degree is not essential

Nice To Haves

Typically Minimum 4 Years Relevant Exp
Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language
Relevant Training certification.

Responsibilities

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers.
Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance.
Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products.
Evaluate to determine if business outcomes have been achieved.
Follow up to ensure continuous improvement.
Proactively expand existing and build new knowledge.
Delivers a range of simple to moderately complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation and adult learning models.
Tailors training content based on individual client needs, as directed.
Occasionally assists with simple design projects.
Become proficient with a minimum of two ERPs and three products.
Participates on internal teams including supporting new product rollouts
Provides basic cross-training and support for colleagues.
Contributes to on-site client support and training by providing basic advice relating to the applicable functionality of the system and ancillary products.
Accompanies/supports higher level trainer/manager as needed; however, training could be single trainer led.