Employer Implementation Lead

Alegeus•Milwaukee, WI

3d•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Implementation Lead, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships! OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Requirements

Skilled in leading and speaking on behalf of teams or business initiatives; detail-oriented and organized with proficiency in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint; effective in managing client relationships and collaborating across departments.
3+ years of relevant professional experience preferred
background working with employer groups and third-party administrators
familiarity with health insurance and consumer-directed benefits (HRAs, HSAs, FSAs) highly preferred
exposure to project management methodologies such as Six Sigma, Lean, or PMBOK is a plus.
Bachelor’s degree or equivalent practical experience in a related field preferred.

Responsibilities

Lead benefit onboarding projects (e.g., HSA, FSA, HRA), ensuring accurate documentation, timely updates, and successful milestone completion while fostering strong employer relationships.
Ensure smooth transitions to service, maintaining high client satisfaction, mitigating risks, and confirming successful fund transfers and asset reconciliation.
Monitor and manage internal ticketing queues, resolving issues within established service level agreements (SLAs).
Identify and address operational inefficiencies, recurring issues, and automation opportunities through cross-functional collaboration.
Support escalations and special projects, contributing to department-wide initiatives and client-specific workstreams as needed.
Champion a culture of accountability and innovation, delivering seamless, success-focused experiences that empower employers to serve their people confidently.