Implementation Engineer
ThousandEyes
·
Posted:
April 27, 2023
·
Remote
About the position
The job overview for this role is to engage with customers and provide outstanding enablement, implementation, and optimization services for their ThousandEyes deployment. The ideal candidate should be a ThousandEyes product expert with monitoring system expertise and a solid foundation in core network architecture. They will be responsible for guiding customers on deploying and implementing the ThousandEyes product, delivering training, building relationships with customers, and identifying potential upsell or cross-sell opportunities. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and prioritize tasks.
Responsibilities
- Guide customers on deploying and implementing the ThousandEyes product
- Implement ThousandEyes in customer environments in an efficient and cost-effective manner
- Engage with customers to deliver product implementation and integration services
- Lead many projects concurrently understanding current and future action items
- Delivery of training and industry best practice discussions
- Build value-based relationships with customers, leading to referral and renewal
- Leverage enterprise data analytics to track and report on customer engagement
- Contribute to best practice creation and maintenance
- Track and report on utilization and work performed
- Special projects as assigned
- Identification of potential product/services upsell or cross-sell opportunities
Requirements
- Bachelor's or advanced degree in a technical field, or equivalent working experience
- At least 7-10 years working in a customer-facing role
- Project management and consulting experience
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.)
- Experience with Cloud/SaaS software products is a plus
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Enjoy a fast-paced, multifaceted environment
- Able to prioritize and accomplish tasks in tight timeframes
Benefits
- Outstanding enablement, implementation, and optimization services for ThousandEyes deployment
- Project planning, implementation, and documentation of monitoring services
- End-user training and optimization
- Value-based relationships with customers leading to referral and renewal
- Utilization and work performed tracking and reporting
- Identification of potential product/services upsell or cross-sell opportunities
- Standout "customer first" attitude
- Project management and consulting experience
- Firm grasp of network and application protocols
- Experience with Cloud/SaaS software products
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies including REST APIs
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Fast-paced, multifaceted environment
- Ability to prioritize and accomplish tasks in tight timeframes
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ThousandEyes
ThousandEyes empowers businesses to see, understand, and improve the experience for every user and every application over any network.
Company Overview
ThousandEyes empowers businesses to see, understand, and improve the experience for every user and every application over any network.
Benefits
- Health and safety of employees, customers, and partners is a top priority
- Access to quality medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Short and long-term disability coverage
- Basic life insurance
- Numerous wellbeing offerings
- Up to twelve paid holidays per calendar year, including one floating holiday and a day off for employee's birthday
- Up to 20 days of Paid Time Off (PTO) each year
- Access to paid time away to deal with critical or emergency issues without tapping into PTO
- Additional paid time to volunteer and give back to the community
- Ability to purchase company stock through Employee Stock Purchase Program
- Performance-based incentive pay for sales roles
Less details