About the position
The Adoption Engineer is responsible for optimizing adoption and utilization of ThousandEyes' technology through best practice recommendations. They will work closely with the Customer Success Specialist to serve as a post-sale technical consultant, ensuring the success of ThousandEyes customers. This role involves building and maintaining trusted advisor relationships with customers, identifying strategic initiatives and use cases, driving adoption through recommendations, and identifying new opportunities. The Adoption Engineer will also share customer feedback with the Product team and deliver product update sessions.
Responsibilities
- Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
- Collaborate with the Customer Success Specialist and Sales team on account strategy
- Identify customer strategic initiatives and potential use cases
- Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
- Actively identify new and expansion opportunities
- Share customer feedback and improvement requests with the Product team
- Deliver product updates sessions highlighting new capabilities that have been released
Requirements
- 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
- Strong desire to learn and ability to work independently in a fast-paced environment
- Knowledge of network infrastructures, cloud technologies, and application frameworks
- Experience with scripting languages (e.g., Python, Perl, JavaScript)
- Excellent communication, presentation, and problem-solving skills
- English and Spanish are required
- Portuguese and additional languages are highly desirable
- Bachelor's degree or equivalent in Computer Science or related field
Benefits
- Proactive customer outreach to build and maintain trusted relationships
- Collaboration with the Customer Success Specialist and Sales team on account strategy
- Identification of customer strategic initiatives and potential use cases
- Engagement with customers to drive adoption through best practice recommendations
- Identification of new and expansion opportunities
- Sharing customer feedback and improvement requests with the Product team
- Delivery of product update sessions highlighting new capabilities
- Opportunity to work with an exciting new technology
- Ability to be the customer interface
- Opportunity to optimize adoption and utilization through best practice recommendations
- Accountable for ensuring the success of ThousandEyes customers
- Opportunity to work in a fast-paced environment
- Opportunity to learn and work independently
- Exposure to network infrastructures, cloud technologies, and application frameworks
- Opportunity to work with scripting languages such as Python, Perl, and JavaScript
- Excellent communication, presentation, and problem-solving skills required
- Bilingual proficiency in English and Spanish required
- Additional language proficiency (such as Portuguese) highly desirable
- Opportunity to work for a company that values diversity and inclusion
- Emphasis on unlocking potential and valuing diverse perspectives and skills
- Encouragement to apply even if not meeting every single qualification
Remote
·
Full-time
·
Design & UX
·
Senior
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Mid Level
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Customer Service
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Customer Service
·
Mid Level
·
101-250
Employees
This is some text inside of a div block.
Remote
·
Full-time
·
Dev & Engineering
·
Mid Level
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Marketing
·
Senior
·
101-250
Employees
This is some text inside of a div block.
Similar Jobs
Onsite
·
Full-time
·
Dev & Engineering
·
Senior
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Manager
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Director
·
101-250
Employees
This is some text inside of a div block.
Onsite
·
Full-time
·
Dev & Engineering
·
Mid Level
·
101-250
Employees
This is some text inside of a div block.
ThousandEyes
ThousandEyes empowers businesses to see, understand, and improve the experience for every user and every application over any network.
Company Overview
ThousandEyes empowers businesses to see, understand, and improve the experience for every user and every application over any network.
Benefits
- Health and safety of employees, customers, and partners is a top priority
- Access to quality medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Short and long-term disability coverage
- Basic life insurance
- Numerous wellbeing offerings
- Up to twelve paid holidays per calendar year, including one floating holiday and a day off for employee's birthday
- Up to 20 days of Paid Time Off (PTO) each year
- Access to paid time away to deal with critical or emergency issues without tapping into PTO
- Additional paid time to volunteer and give back to the community
- Ability to purchase company stock through Employee Stock Purchase Program
- Performance-based incentive pay for sales roles
Less details