Adoption Engineer, Bangalore India

ThousandEyes
·
Posted: 
August 18, 2023
·
Onsite
Job Commitment
Full-time
Job Commitment
Mid Level
Job Function
Dev & Engineering
Salary
N/A
Job Commitment
Full-time
Experience Level
Mid Level
Workplace Type
Onsite
Job Function

This job is closed

We regret to inform you that the job you were interested in has now been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

About the position

We are seeking an Adoption Engineer to join our team at ThousandEyes. As an Adoption Engineer, you will be responsible for optimizing adoption and utilization of our technology through best practice recommendations. Working closely with the Customer Success Specialist, you will serve as a post-sale technical consultant, ensuring the success of our customers and providing product trainings and customer roadmaps. The ideal candidate should have technical customer-facing experience, knowledge of network infrastructures and cloud technologies, and excellent communication and problem-solving skills.

Responsibilities

  • Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
  • Collaborate with the Customer Success Specialist and Sales team on account strategy
  • Identify customer strategic initiatives and potential use cases
  • Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
  • Actively identify new and expansion opportunities
  • Share customer feedback and enhancement requests with the Product team
  • Deliver product updates sessions highlighting new capabilities that have been released
  • Requirements

    • 3+ years of Technical Support, Solutions Engineering, Professional Services, or similar technical customer facing roles
    • Strong desire to learn and ability to work independently in a fast-paced environment
    • Knowledge of network infrastructures, cloud technologies and application frameworks
    • Experience with scripting languages (e.g., Python, Perl, JavaScript)
    • Excellent communication, presentation, and problem-solving skills
    • Good English communications is required
    • Bachelor’s degree or equivalent in Computer Science or related field

    Benefits

    • Cisco values diversity and encourages people from all backgrounds to apply
    • Emphasis on unlocking potential and not solely focusing on educational degrees and experience
    • Culture that allows for innovation, creativity, and even failure
    • Recognition of the importance of diverse teams
    • COVID-19 vaccination requirements for certain roles with accommodations for medical, religious, and other reasons

    Job Application Resources

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    ThousandEyes

    ThousandEyes empowers businesses to see, understand, and improve the experience for every user and every application over any network.
    Location
    San Francisco, CA
    Company Size
    501-1,000
    Workplace Type
    Industries
    Cloud Computing
    Enterprise Software
    SaaS
    Software
    Hardware
    Internet Services
    Open Roles
    9
    Less details
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    ThousandEyes

    ThousandEyes empowers businesses to see, understand, and improve the experience for every user and every application over any network.
    Company Overview

    ThousandEyes empowers businesses to see, understand, and improve the experience for every user and every application over any network.

    Benefits
    • Health and safety of employees, customers, and partners is a top priority
    • Access to quality medical, dental and vision insurance
    • 401(k) plan with a Cisco matching contribution
    • Short and long-term disability coverage
    • Basic life insurance
    • Numerous wellbeing offerings
    • Up to twelve paid holidays per calendar year, including one floating holiday and a day off for employee's birthday
    • Up to 20 days of Paid Time Off (PTO) each year
    • Access to paid time away to deal with critical or emergency issues without tapping into PTO
    • Additional paid time to volunteer and give back to the community
    • Ability to purchase company stock through Employee Stock Purchase Program
    • Performance-based incentive pay for sales roles
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