Implementation Coordinator, Enterprise

Ezee Fiber•Houston, TX

About The Position

Ezee Fiber is hiring an Implementation Coordinator, Enterprise to lead end-to-end customer installation projects. The role oversees each stage of the project lifecycle, ensuring timely execution, clear communication, and ongoing performance tracking. The coordinator manages project plans, customer engagement, delivery metrics, budgets, and cross-functional alignment while focusing on customer satisfaction.

Requirements

A minimum of 3–6 years of project management or service delivery experience.
Experience managing complex, customer-facing projects, ideally in a technical or service-oriented industry.
Excellent communication skills and ability to engage stakeholders at all levels.
Strong understanding of project management methodologies, tools, and best practices.
Experience in budget management and financial forecasting.
Ability to collaborate cross-functionally with diverse teams.
Strong organizational and detail-oriented skills, including the ability to manage multiple projects in a fast-paced environment.
Track record of delivering projects on time and within scope, with a focus on customer satisfaction.
Valid driver’s license.

Nice To Haves

Bachelor’s degree in Business, Project Management, Telecommunications, or a related field.
Telecommunications, fiber, or technology services experience.
Proficiency in project management software such as Jira, Asana, or Microsoft Project.
Advanced Excel skills, including VLOOKUP, pivot tables, and complex formulas.
Strong data analysis capabilities focused on tracking and improving service delivery performance.
Experience creating dashboards, operational reports, and performance metrics.

Responsibilities

Lead projects from kickoff to completion, including timelines, scope, scheduling, and coordination with internal and external teams.
Maintain project plans aligned with service designs and contractual commitments.
Serve as the primary customer contact throughout projects; communicate milestones, progress, dependencies, and changes.
Represent the Voice of the Customer internally.
Track and report delivery metrics and milestones.
Support Customer Business Reviews (CBRs) with relevant data.
Build dashboards and reports showing project health and forecasts.
Monitor and manage project budgets; forecast and address financial gaps with relevant teams.
Collaborate with Sales, Engineering, Product, Procurement, and Field Ops.
Ensure smooth handoffs and project alignment across departments.