Enterprise Implementation Manager

Handshake • San Francisco, CA

7d • $140,000 - $175,000

About The Position

As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights enterprise and strategic customers during their first 60–90 days with Handshake. The role focuses on building trusted relationships with senior stakeholders and aligning employers on their goals so every partner launches with a clear plan and a path to success.

Requirements

• At least 5 years in a customer-facing role with project management experience, such as customer success, customer education, onboarding, or implementation.
• Excellent executive-level written and verbal communication skills with customers and internal stakeholders.
• Proven ability to build relationships and trust quickly with senior stakeholders.
• Strong project and time management skills, including the ability to manage multiple implementations at once.
• A data-informed approach and the ability to communicate outcomes in a compelling and tangible way.
• Flexible, creative problem-solving skills; resourcefulness, curiosity, and persistence when a solution is not immediately apparent.
• Ability to listen well and work across multiple teams and departments.
• Bias for action and willingness to contribute hands-on regardless of title.

Nice To Haves

• Prior implementation and project management experience.
• Experience creating and rolling out new processes.

Responsibilities

• Launch enterprise and strategic employers through kickoff calls, product setup, and implementation checklists that drive adoption in the first 60–90 days.
• Build trusted relationships with senior stakeholders and translate business goals into clear success metrics and implementation plans.
• Train and coach employer partners on early talent best practices and workflows to accelerate time to value.
• Use data to refine implementation strategies and build standard operating procedures that scale onboarding across the team.

Benefits

• Equity in a fast-growing company.
• 401(k) match.
• Competitive compensation.
• Financial coaching.
• Paid parental leave.
• Fertility benefits.
• Parental coaching.
• Medical, dental, and vision coverage.
• Mental health support.
• Wellness stipend.
• Learning stipend and ongoing development.
• Internet and commuting benefits.
• Free lunch and gym access at the San Francisco office.
• Flexible paid time off.
• 15 holidays and 2 flex days.
• Team outings and referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed