Implementation Consultant - Talent

ADP•Maitland, FL

About The Position

ADP is hiring an Implementation Consultant II for its Implementation team. The role uses analytic, project management, and business consulting skills to create exceptional onboarding experiences for each product or service implementation. The consultant supports customers in developing the skills and confidence to use ADP products, helps them identify appropriate solutions for their business needs, and provides expert implementation support guided by ADP training programs and service guidelines.

Requirements

At least 3 years of experience working in a client service or customer service environment.
At least 1 year of business consulting experience.
Bachelor's degree or equivalent in education and experience.

Nice To Haves

Ability to maintain focus and work effectively with multiple demands.
Experience in Performance, Compensation, Succession, and Learning.
Ability to work independently to provide client solutions and as part of a team to accomplish tasks.
Strong client relationship skills, including the ability to influence clients and guide them to suitable solutions.
Comfort working in a performance-based and structured environment while demonstrating high ethical standards.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
Learning agility and critical thinking skills, with the ability to apply basic concepts in new situations.
Proficiency in the latest web technologies and working knowledge of various operating systems.
Excellent analytical and time management skills.
Excellent verbal and written communication skills.
Proficiency using Microsoft Office.

Responsibilities

Consult with clients to deliver a comprehensive ADP solution.
Guide and drive clients toward the best solution for their business needs.
Analyze existing systems, interface requirements, and business processes.
Partner with clients to understand their business and related needs.
Incorporate new processes, tools, and approaches when recommending an ADP solution.
Use broad knowledge to recommend solutions to clients when appropriate.
Understand client business issues and concerns, and recommend and implement appropriate solutions.
Build long-term relationships and trust.
Interact and collaborate with ADP associates in sales and customer service.
Exchange routine information with client project team members, including priorities, timelines, and issues as they arise.