Implementation Consultant

Modern Campus•Camarillo, CA

About The Position

The Implementation Consultant guides and assists clients with the planning, design, build, and implementation of Lifelong Learning software. After acquiring sufficient product and implementation-process knowledge, the consultant takes responsibility for Lifelong Learning implementation projects and participates in all phases of client implementations, from project initiation and requirements gathering through implementation, training, user acceptance testing, and go-live planning. The consultant serves as a primary client contact, leads workshops and project-status calls, documents requirements, provides first-level support, tracks project progress, reports on project metrics, and identifies risks and mitigation strategies. The role also includes analyzing and documenting change requests, supporting improvements to project-delivery materials and methods, and helping clients adapt their business processes to the proposed solution. The consultant favors configuration over customization and, when customization is needed, develops detailed business-user requirements and specifications. Training may be delivered onsite or remotely, followed by post-go-live operational health checks. Modern Campus describes its work as transforming how higher education institutions engage learners throughout the student lifecycle. The posting’s “Why Join Modern Campus?” section discusses customer engagement, growth, and demand-generation marketing strategies, but does not further explain how those topics relate to this implementation role.

Requirements

3–5 years of experience working in a professional-services capacity with clients and internal teams on large-scale software implementation projects.
Strong interest in and passion for coaching and mentoring clients.
Ability to develop and maintain strong client relationships.
Ability to quickly understand, articulate, and document complex business and technical issues.
Independent, self-motivated, high-energy approach, with willingness to take charge and use problem-solving skills.
Ability to multitask, prioritize and reprioritize, and think quickly.
Excellent verbal and written communication skills and strong influencing skills.
Excellent teamwork skills.
Strong implementation project-management skills, including managing competing priorities.
Demonstrated aptitude in business analysis and project management.
Ability to meet the expectations of challenging customers and adapt to changing requirements, timelines, and priorities.
Excellent attention to detail.
University or college degree; Computer Science or Business preferred but not required.
Familiarity with the entire software development lifecycle.
Advanced knowledge of Microsoft Office, Visio, Jira, and Confluence.

Nice To Haves

A degree in Computer Science or Business is preferred but not critical.

Responsibilities

Take on Lifelong Learning implementation projects after acquiring sufficient product and implementation-process knowledge.
Participate in all phases of client implementations, including project initiation, requirements gathering, implementation, training, user acceptance testing, and go-live planning.
Lead customer workshops, encourage customer engagement, document requirements, and work with the Director, Program Management & Project Delivery to determine system design and configuration.
Serve as the primary client contact and answer product or implementation questions.
Triage issues and provide first-level support, escalating issues that may require a senior consultant.
Prepare and lead client project-status calls; track progress and upcoming activities; provide internal and client-facing status reports; update project plans; present at steering committee meetings; and report project metrics promptly.
Identify project risks and issues proactively and develop mitigation strategies.
Gather, analyze, design, and document requirements for customer change requests.
Review and improve internal documentation, client-facing materials, and project-delivery methods.
Address requirements and gaps through configuration where possible; prepare detailed business-user requirements and specifications when customization is necessary.
Identify business-process changes resulting from client decisions during implementation.
Explain the business processes expected and encouraged by the proposed solution and help drive organizational change to support them.
Deliver onsite or remote train-the-trainer sessions and conduct post-go-live operational health checks.