Implementation Analyst PHS

Standard Insurance Company • Portland, OR

6d

About The Position

The Implementation Analyst is a customer-facing role responsible for leading and managing onboarding for new Employee Benefits groups in the small-case market. The role gathers and validates sold-case information, coordinates with internal partners to support accurate contract drafting and billing, guides customers through installation, and ensures a smooth transition to ongoing service. The analyst uses knowledge of the onboarding lifecycle to resolve issues, build customer trust, and contribute insights to continuous improvement.

The successful candidate is adaptable, customer-focused, and effective at working with diverse internal and external partners. The Standard describes a supportive management approach and opportunities for career growth and advancement.

Requirements

• High school diploma or equivalent.
• At least 3 years of group insurance experience, including employee benefits and direct customer interaction.
• Experience in project management, benefits administration, case management, customer service, or sales.
• Demonstrated ability to resolve customer issues and manage complex onboarding activities.
• Experience using Salesforce or similar CRM tools.
• Background collaborating with cross-functional teams in a process-driven environment.

Nice To Haves

• Bachelor’s degree preferred.
• Familiarity with contract setup, billing processes, or Policyholder Services operations.

Responsibilities

• Gather and confirm sold-case information from sales, producers, and customers.
• Submit accurate group data to Policyholder Services and partner through the scrub process.
• Lead customers through contract review, billing setup, and use of service tools such as AdminEase.
• Install new groups and transition them to the assigned Account Specialist.
• Bring customer insights to continuous improvement efforts and collaborate on process enhancements.
• Resolve customer issues and manage complex onboarding activities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with matching company contributions
• Annual incentive bonus plan
• Generous paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure
• Opportunities for career growth and advancement
• Paid parental leave
• Adoption and surrogacy assistance
• Employee giving program that double matches donations to eligible nonprofits and schools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED