Immigration Lead

Who we are: BAL•Richardson, TX

12d

About The Position

The Immigration Lead is an experienced legal delivery professional who supports implementation and daily coordination of assigned immigration programs while developing team capabilities. Reporting to an Immigration Manager, the role focuses on workflow efficiency, program visibility and reporting, and consistent delivery standards. The Lead serves as a tactical liaison among clients, HR partners, and internal legal teams and provides mentorship, quality support, and operational problem-solving. Strong judgment, subject-matter mastery, and the ability to support program performance and team development are required. Time is broadly allocated as 60% operational coordination, reporting, and program management; 30% team support, mentorship, and quality review; and 10% process improvement and firmwide knowledge sharing. Success involves effective operational coordination, strong program and client support, proactive issue identification, and mentoring team members to improve delivery quality. BAL describes its work as demanding in volume and pace, and emphasizes collaboration, service, employee growth and development, and an inclusive, supportive culture. The company offers competitive pay, a discretionary annual bonus, and a benefits package.

Requirements

Bachelor’s degree, or 7–9 years of business immigration experience, or a combination of education and experience that demonstrates readiness for the role.
Strong knowledge of primary immigration product areas, including H-1B, TN, L-1, I-140, AOS, PERM, complex writing, and RFEs.
Foundational knowledge of NIW, O-1, and other lower-volume case types.
Ability to adjust timelines, tasks, and team workload to support consistent, high-quality delivery.
Ability to coordinate client-specific processes and align internal legal delivery teams.
Ability to provide real-time feedback and guidance to Immigration Consultants and reinforce legal and service standards.
Ability to identify recurring problems and proactively communicate solutions to attorneys and legal support leadership.
Sound judgment in recognizing workflow exceptions and determining when escalation is required.
Ability to collaborate with cross-functional teams to improve delivery efficiency and support program outcomes.
Ability to follow firm processes while contributing to workflow optimization and operational consistency.
Clear, professional, and proactive communication with clients and internal partners.

Responsibilities

Support daily immigration program activities by monitoring case queues, adjusting task assignments, and ensuring work progresses according to team workload and timelines.
Identify workflow slowdowns at case or team level and recommend immediate adjustments to maintain consistency and meet service expectations.
Apply established workflows, templates, and client-specific procedures to handle cases consistently and in line with firm standards.
Provide the Manager with feedback on recurring issues, potential process improvements, and needed updates to tools or instructions.
Handle routine client and HR partner communications about case status, required documents, and next steps; escalate complex or sensitive matters as appropriate.
Gather updates, metrics, or case summaries to support preparation for client touchpoints.
Coach Immigration Consultants by reviewing work for accuracy, advising on case preparation, and reinforcing team and client expectations.
Flag recurring quality issues, training gaps, and workflow confusion to the Manager or Partner.
Identify case-level problems, missing information, or timeline risks early and communicate them to attorneys or leadership for resolution.
Determine which issues can be resolved at team level and which require escalation, using appropriate judgment.
Use subject-matter knowledge of core immigration products to guide Immigration Consultants’ work quality and ensure accurate case handling.
Recognize when less common or more complex case types require attorney involvement or higher-level review.
Contribute observations and suggestions to refine workflows, SOPs, or tools based on front-line experience.
Participate in piloting new processes or tools before they are rolled out to the team.