Immigration Client Support Specialist

Ogletree Deakins • San Diego, CA

3h

About The Position

Ogletree Deakins is an international law firm with offices throughout North America and Europe and a large U.S. business immigration practice. The Immigration Client Support Specialist will work with a San Diego-based team and designated attorneys to support the operations of assigned client teams. The role coordinates quality assurance for immigration programs, reviews caseload performance and reporting, supports case prioritization and issue resolution, leads training and mentoring, and drives client program improvements. The work covers nonimmigrant, immigrant, and PERM applications for employment-based immigration matters. The position also involves communication with corporate client management, human resources, talent acquisition, managers, foreign national employees, and other internal and external stakeholders.

The firm describes its work environment as collegial, collaborative, challenging, and growth-focused, with innovative technology, customized resources and processes, and continuous skill-based training and professional development.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 6 years of experience as a paralegal or in-house immigration specialist focused on high-volume business immigration.
• Strong knowledge and skills related to nonimmigrant, immigrant, and PERM processes.
• Strong training and mentoring skills.
• High attention to detail and issue-spotting ability.
• Ability to ensure others complete tasks accurately and on time.
• Strong project management skills.
• Proficiency with Microsoft Office products, including Outlook, Excel, and PowerPoint.

Nice To Haves

• Specific client experience.
• Experience with PowerBI and INSZoom.

Responsibilities

• Coordinate quality assurance for immigration programs with attorneys, case managers and paralegals, data and reporting teams, and other team members.
• Review caseload reports to ensure paralegals and attorneys meet productivity and quality performance metrics for nonimmigrant, immigrant, and PERM employment-based immigration matters.
• Assist with caseload reassignments and setting case priorities as needed.
• Lead ongoing training initiatives, serve as a team point of contact and knowledge resource, answer questions, and mentor junior team members.
• Triage client case-related issues and support their resolution, escalating issues to the attorney management team as necessary.
• Review all reporting for assigned clients.
• Drive client program improvement initiatives.
• Collect and maintain immigration documentation to ensure accurate tracking in the case management system.
• Communicate with corporate client management, human resources, talent acquisition, managers, and foreign national employees about procedural and case-processing updates and issues.
• Provide timely updates to internal and external stakeholders, including ad hoc reports, project updates, and specific case updates.
• Monitor immigration law regulatory, procedural, and policy changes and help keep the team updated through ongoing training.
• Lead and support other projects as necessary.

Benefits

• Paid time off
• Paid sick leave
• 401(k) matching program
• Profit sharing
• Paid holidays
• Paid parental leave
• Health insurance
• Life insurance
• Dental coverage
• Vision coverage
• Health Savings Account
• Flexible Spending Accounts for dependent care and/or health care expenses
• Tuition reimbursement
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior