IME Assistant Operations Manager

Ethos Risk Services • Irving, TX

11d • Remote

About The Position

Ethos Risk Services is a leading insurance claims investigation and medical management company. The Medical Management team is seeking a full-time IME Assistant Operations Manager to provide administrative and operational support for Independent Medical Examinations (IME) and related services. This remote role coordinates communications with claimants, attorneys, providers, and clients, and ensures post-scheduling activities are completed accurately, efficiently, and within required timeframes. The ideal candidate is proactive, detail-oriented, highly organized, comfortable managing multiple priorities and deadlines, and committed to exceptional customer service.

Requirements

• High school diploma or equivalent.
• At least 1 to 3 years of customer service, scheduling, administrative, operations, or healthcare support experience.
• Strong communication and organizational abilities.
• Attention to detail and problem-solving skills.
• Ability to multitask and manage deadlines.
• Professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office Suite products.

Nice To Haves

• Associate's degree in Business Administration, Healthcare Administration, or a related field.
• Experience in healthcare, medical administration, workers' compensation, claims, or the insurance industry.
• Experience in leadership, coaching, or supervising a small- to mid-size team.

Responsibilities

• Conduct courtesy and reminder calls to claimants and attorneys, distribute appointment documentation, and confirm appointment details with all parties.
• Coordinate with physician offices to confirm appointments and attendance and ensure timely completion of reports and addendums.
• Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery.
• Communicate appointment attendance and status updates to clients in a timely and professional manner.
• Arrange transportation, interpretation, and other support services needed for examinations and reviews.
• Support the IME division and Operations Manager with administrative tasks and collaborate with internal team members, clients, and providers to ensure a seamless service experience.
• Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED