Imaging Support Specialist, NBHP Outpatient (Full Time, Days)
About The Position
The Imaging Support Specialist obtains billing documentation and authorizations for patient imaging exams performed in the clinic. The role interviews patients or their representatives to collect accurate demographic and insurance information, verifies and documents payor eligibility and benefits, schedules exams across multiple diagnostic modalities, and enters patient information and schedule updates into the facility information system. It also organizes and distributes paperwork, answers and routes calls on a multi-line switchboard, processes court-ordered subpoenas and medical-record requests, handles incoming exam reports and prepares them for mailing or faxing, and collects patient co-pays or account payments. The specialist maintains knowledge of HIPAA laws and forms, ensures front-desk compliance, and processes patient requests concerning access to or amendment of protected health information, disclosure accounting, special privacy protections, confidential communications, and complaints. The role requires excellent customer service to patients, families, and staff. Patient transport is required for the inpatient role; this posting is for an outpatient position.
Requirements
- Current AHA or equivalent healthcare-provider BLS certification.
- General clerical experience.
- One or more years of clerical experience in a medical office setting, preferably radiology.
- Knowledge of HIPAA laws and guidelines.
- Excellent customer-service skills.
- Comprehensive knowledge of payer and managed-care requirements.
- Advanced medical terminology.
- Typing speed of at least 35 words per minute.
- Computer data-entry and math skills.
Nice To Haves
- High school graduate or equivalent preferred.
- Medical-office clerical experience in radiology preferred.
Responsibilities
- Obtain billing documentation and authorizations for clinic imaging exams.
- Interview patients or their representatives to obtain accurate demographic and insurance information and help prevent delays in care.
- Verify and document patient eligibility and benefits for specific payors.
- Schedule exams for multiple diagnostic modalities.
- Organize and distribute paperwork among facility staff.
- Enter patient demographics into the facility information system.
- Answer and route calls using a multi-line switchboard.
- Enter updates or changes to daily and weekly schedules and patient records.
- Prepare and process court-ordered subpoenas and medical-record requests.
- Process incoming exam reports and prepare materials for mailing or faxing.
- Collect patient co-pays and account payments.
- Maintain knowledge of HIPAA laws and forms and ensure front-desk compliance.
- Process patient requests related to viewing or amending protected health information, accounting of disclosures, special privacy protections, confidential-channel communications, and complaints.
- Provide excellent customer service to patients, families, and staff.
Benefits
- Benefits may include medical, dental, and vision insurance; life, disability, and long-term care coverage; paid time off including vacation, sick leave, holidays, and bereavement; a 403(b) retirement plan with employer match; education reimbursement for eligible roles; professional development and training programs; an Employee Assistance Program; wellness programs; recognition programs; shift differentials; and market-based compensation review and increases subject to approval and organizational performance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
