Imaging Support Specialist - Full Time

Trinity Health•Ann Arbor, MI

About The Position

The Imaging Support Specialist works closely with the IRC Coordinator, hospital staff, manager, and physicians to facilitate timely availability of images for interpretation and communication of results to referring physicians across the health system. The role also performs clerical duties, including word processing, data entry, typing, completing moderately complex forms, and maintaining records, files, and systems. This is a full-time, 40-hour-per-week day-shift position.

Requirements

High school diploma or an equivalent combination of education and experience.
Two to three years of progressively more responsible experience in a physician support setting and/or two years of experience in a Radiology Department.
Problem-solving skills and the ability to initiate creative solutions.
Ability to communicate effectively with medical staff, departmental staff, SJMHS department representatives, physicians, other health providers, and facilities.
Knowledge of Windows-based programs.
Ability, upon completion of training, to use PACS, PACS web, RADNET, Powerchart, Powerscribe, Intelerad, and/or other pertinent computer systems.

Nice To Haves

Additional formal clerical and computer training.

Responsibilities

Serve as a liaison among internal and external departments, radiologists, and referring physicians.
Receive and greet customers, patients, and employees; notify appropriate staff and direct visitors and deliveries to the appropriate areas.
Answer routine questions and provide basic information and assistance about departmental procedures.
Retrieve, relay, and record critical patient information related to exams and patient care for radiologists, physicians, departments, and facilities.
Update records and files using manual and computerized filing systems, including spreadsheet data entry.
Scan and digitize paperwork and radiology images into computer systems for archival purposes.
Perform general clerical duties, including copying, running errands, and maintaining records.
Use departmental and facility on-call procedures.
Apply knowledge of departmental processes to solve problems and contact appropriate parties to obtain information needed for efficient continuation of patient care.
Follow through on gathering information for radiologist interpretation and report results to the appropriate physician.
Act as a contact person for information requested by departments, patients, and physicians.
Prioritize exams for reading using multiple imaging computer systems, considering urgency based on obtained knowledge and radiologist guidelines; prioritize other exams in the order received.
Assist departmental customers with consultations with radiologists and requests for exam interpretations.
Monitor prioritization and help meet customer needs while supporting efficient radiologist and customer time use and maintaining procedural standards.
Direct and distribute requests and exams to the appropriate area; receive and respond to requests to release images or results.
Maintain logs of work activities and use relevant computer systems to assist physicians, radiologists, and off-shift radiologists with exam interpretation.
Answer telephone calls and return pages within five minutes so radiologists can continue focusing on exam interpretation.
Assist radiologists with contacting other physicians and help orient off-shift radiologists.
Assist with orientation and training of new Radiology support staff.
Keep work and visitor areas clean and well organized.