Imaging Support Specialist - NBHP (Full Time, Day)

NorthBay Healthcare Corporation•Fairfield, CA

About The Position

At Northbay Health, the Imaging Support Specialist obtains billing documentation and authorizations for patient imaging exams performed in the clinic. The specialist interviews patients or their representatives to gather accurate demographic and insurance information, verifies and documents eligibility and benefits for the patient’s payor, and schedules exams across multiple diagnostic modalities. The role also organizes and distributes paperwork among facility staff, enters patient demographics and updates into the facility information system, answers and routes calls on a multi-line switchboard, and updates daily or weekly schedules and patient records. The Imaging Support Specialist prepares and processes court-ordered subpoenas and medical-record requests, processes incoming exam reports, and prepares items for mailing or faxing. The role collects patient co-pays and account payments, maintains knowledge of HIPAA laws and forms, and ensures front-desk compliance. It also processes patient requests related to viewing or amending protected health information, accounting of disclosures, special privacy protections, confidential-channel communications, and complaints. The specialist provides excellent customer service to patients, families, and staff. Patient transports are required for the inpatient role.

Requirements

Current AHA or equivalent healthcare provider BLS certification.
General clerical experience; one or more years of clerical experience in a medical office setting is preferred, preferably in radiology.
Knowledge of HIPAA laws and guidelines.
Excellent customer service skills.
Comprehensive knowledge of payer and managed care requirements.
Advanced medical terminology.
Typing speed of at least 35 words per minute.
Computer data-entry and math skills.

Nice To Haves

High school graduation or equivalent is preferred.
Medical-office clerical experience, preferably in radiology.

Responsibilities

Obtain billing documentation and authorizations for patient imaging exams.
Interview patients or their representatives to obtain accurate demographic and insurance information.
Verify and document eligibility and benefits for patients’ specific payors.
Schedule exams for multiple diagnostic modalities.
Organize and distribute paperwork among facility staff.
Enter patient demographics into the facility information system.
Answer calls on a multi-line switchboard and route them appropriately.
Enter updates or changes to daily and weekly schedules and patient records.
Prepare and process court-ordered subpoenas and medical-record requests.
Process incoming exam reports and prepare items for mailing or faxing.
Collect patient co-pays and account payments.
Maintain knowledge of HIPAA laws and forms and ensure front-desk compliance.
Process patient requests concerning viewing or amending protected health information, accounting of disclosures, special privacy protections, confidential-channel communications, and complaints.
Provide customer service to patients, families, and other staff.
Perform patient transports for the inpatient role.