Imaging Patient Coordinator - Part Time

OSS Health • East Pennsboro Township, PA

3d

About The Position

The Imaging Patient Coordinator efficiently processes patient Imaging visits while providing exceptional customer service. The role supports a high-volume practice by greeting and registering patients, maintaining accurate patient records, coordinating appointments and orders, handling billing-related tasks and payments, and helping ensure imaging orders and reports are complete and accurate. The coordinator uses Medent, Syngo, Craneware, and Health Pay, works with patients, co-workers, physicians, referring offices, and other teams, and provides rotating on-call coverage for weekend and evening hours.

Requirements

• High school diploma or equivalent.
• Knowledge and understanding of medical and billing procedures.
• Ability to use a computer and phone system effectively.
• Ability to work efficiently and prioritize tasks in a high-volume practice.
• Understanding of procedures associated with managed care plans.
• Personable and friendly demeanor.
• Ability to work as a team member and assist co-workers.
• Professional and effective communication skills.

Nice To Haves

• One year of experience in the medical field.

Responsibilities

• Greet patients and visitors professionally, courteously, and helpfully.
• Verify patient demographic information and update patient charts.
• Scan or copy insurance cards.
• Collect and verify managed care referrals.
• Register patients for visits.
• Answer telephone calls promptly, identify oneself, and direct calls appropriately.
• Cover for other Patient Coordinators during absences.
• Provide rotating on-call coverage for weekend and evening hours.
• Maintain a positive and professional attitude toward patients, co-workers, and physicians.
• Keep the work area orderly and neat.
• Handle difficult situations tactfully.
• Post charges and add referrals and other pertinent information for billing.
• Issue work and school notes.
• Schedule appointments internally and for external referring offices.
• Review preparation instructions for certain exams, including US, DEXA, and CT.
• Create orders and ensure all pertinent information is collected and correct.
• Review MRI, CT, US, and X-ray orders in advance for errors, and follow up with the appropriate team or office to obtain corrected orders before sending orders to Cleveland.
• Use Medent and Syngo (Cleveland Clinic) daily.
• Review imaging reports and charges.
• Monitor Cleveland Reports, Documents, inbound and outbound faxing, TO-DOs, Order Buckets, and Scheduling Overflow.
• Back up research requests for MRI Clearance.
• Use Craneware to check medical necessity.
• Take patient payments and reconcile daily payments in Health Pay.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• Medical, dental, and vision coverage available on the first day of employment.
• Disability and life insurance within 90 days.
• Company-paid group life insurance, short-term disability, and long-term disability.
• Paid time off (PTO).
• 401(k) plan and profit sharing.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED