Imaging Patient Coordinator - Part Time

1926 Good Hope Rd•Enola, PA

About The Position

The Imaging Patient Coordinator efficiently processes patient imaging visits while providing exceptional customer service. The role includes patient registration and chart updates, insurance and referral verification, appointment scheduling, handling calls, preparing and reviewing imaging orders, and supporting billing and payment workflows. The coordinator uses Medent, Syngo (Cleveland Clinic), and Craneware and helps maintain imaging-related reports, documents, faxing, order, and scheduling workflows. The position also provides rotating on-call coverage for weekend and evening hours and covers other Patient Coordinators during absences.

Requirements

High school diploma or equivalent.
Knowledge and understanding of medical and billing procedures.
Ability to use a computer and phone system effectively.
Ability to work efficiently and prioritize tasks in a high-volume practice.
Understanding of procedures associated with managed care plans.
Personable and friendly manner.
Ability to work as a team member and assist coworkers.
Professional and effective communication skills.

Nice To Haves

One year of experience in the medical field.

Responsibilities

Greet patients and visitors professionally, courteously, and helpfully.
Verify patient demographic information and update patient charts.
Scan or copy insurance cards and collect and verify managed care referrals.
Register patients for visits.
Answer telephones promptly, identify oneself, and direct calls appropriately.
Cover other Patient Coordinators during absences.
Provide rotating on-call coverage for weekend and evening hours.
Maintain a positive and professional attitude toward patients, coworkers, and physicians.
Keep the work area orderly and neat and handle difficult situations tactfully.
Post charges, add referrals, and enter other pertinent billing information.
Issue work and school notes.
Schedule appointments internally and for external referring offices.
Review preparation instructions for certain exams, including US, DEXA, and CT.
Create orders and ensure all pertinent information is collected and correct.
Review MRI, CT, US, and X-ray orders in advance, and follow up with the appropriate team or office to correct errors before sending orders to Cleveland.
Use Medent and Syngo (Cleveland Clinic) daily.
Review imaging reports and charges.
Monitor Cleveland reports, documents, inbound and outbound faxing, to-do items, order buckets, and scheduling overflow.
Provide backup assistance for research requests for MRI clearance.
Use Craneware for medical necessity checks.
Collect patient payments and reconcile daily payments in Health Pay.
Perform other duties as assigned.