Imaging Front Desk Receptionist

Tennessee Urology Associates•Knoxville, TN

15d

About The Position

The Imaging Front Desk Receptionist provides exceptional customer service to patients and staff and delivers essential administrative and front-office support for the imaging department with minimal supervision. The role creates a welcoming, professional patient experience and supports appointment scheduling, registration, payments, documentation, and coordination of imaging services. The position schedules in-house imaging appointments such as PET and CT scans, communicates required preparation instructions, and ensures paperwork, orders, referrals, and prior authorizations are ready and linked to the correct appointment. It also verifies and enters patient and insurance information in electronic health record and practice management systems, collects and reconciles payments, and assists with digital registration and questionnaires. Tennessee Urology describes its culture as collaborative and supportive, with a focus on patient care, clinical excellence, innovation, and growth. The position is full-time. Compensation depends on work experience, education, skill level, and geographic location. Applications are accepted until an offer has been extended and accepted. Final candidates are subject to a pre-employment background check.

Requirements

High School Diploma or GED.
At least two years of front-office experience; medical or imaging setting experience is preferred.
One to two years of customer service experience.
Excellent customer service skills and a compassionate, patient-focused approach.
Strong attention to detail and willingness to learn imaging workflows.
Proficient knowledge of medical terminology.
Strong verbal and written communication skills.
Proficient computer, scheduling, and database skills.
Comfort working in a fast-paced clinical environment.
Ability to ask clarifying questions to ensure accurate imaging scheduling and preparation.
Strict adherence to HIPAA compliance and patient confidentiality.
Effective multitasking and proactive problem-solving abilities.
Ability to type at least 40 words per minute.

Nice To Haves

Front-office experience in a medical or imaging setting.
Familiarity with common imaging terms.
Understanding of ICD-10 and CPT coding, especially imaging-related codes.

Responsibilities

Create a positive and professional first impression and ensure patients experience a welcoming, patient-focused environment.
Schedule in-house imaging appointments, including PET and CT, and coordinate required patient preparation instructions.
Ensure required patient paperwork and imaging orders are compiled and ready for each day's appointments.
Collect co-pays, deductibles, and outstanding balances at check-in and enter payments into the daily batch in the Practice Management system.
Review, verify, and enter patient demographics, insurance information, and clinical data into EHR and Practice Management systems.
Accurately scan patient identification and insurance cards into the EMR system.
Confirm required referrals, prior authorizations, and imaging orders are obtained, scanned, and linked to the correct appointment.
Reconcile payment batches daily and submit them to the Site Manager.
Schedule follow-up imaging studies and coordinate radiologist-directed procedures.
Assist patients with digital registration or questionnaires, such as Phreesia or a similar system.