Receptionist

Cayuga Medical Center•Ithaca, MI

27d•$19 - $24•Onsite

About The Position

The Imaging File Room Receptionist greets Imaging patients and escorts them to the appropriate modality. The employee provides customer service and communicates with patients, visitors, and staff in a high-volume phone-call environment while multitasking and maintaining HIPAA compliance. Duties include burning DVDs, transferring images, printing Imaging reports, faxing, copying, answering and transferring calls, and taking messages. The role also supports departmental operations by maintaining welcoming and compliant patient areas, using imaging and healthcare technology, assisting radiologists and team members, and participating in training, staff meetings, and onboarding new employees. The position is onsite at Cayuga Medical Center, on the day shift, with no travel required.

Requirements

High school diploma or GED.
Ability to push, pull, bend, and ambulate without assistance.
Ability to multitask in a high-volume phone-call environment.
Excellent customer service and communication skills with patients, visitors, and staff.
Adherence to HIPAA, patient identification, infection control, and hand hygiene policies.

Nice To Haves

Computer skills are preferred.

Responsibilities

Greet Imaging patients and escort them to the proper modality.
Burn DVDs, transfer images, print Imaging reports, fax, copy, answer phones, transfer calls, and take messages while maintaining HIPAA compliance.
Keep waiting areas, changing rooms, and visitor amenities clean, safe, stocked, and compliant with organizational and regulatory standards.
Provide professional communication, proper phone etiquette, teamwork, and patient-focused service to patients, visitors, and staff.
Follow HIPAA, patient identification, infection control, and hand hygiene policies, and maintain required certifications and competencies.
Use PACS, Meditech, email platforms, image transfer software, and related applications to support departmental operations.
Multitask and show flexibility and initiative.
Assist radiologists and team members, participate in training and staff meetings, help onboard new employees, and perform additional duties as needed.