Imaging and Testing Supervisor

University Physician Group•Detroit, MI

11d

About The Position

The Imaging and Testing Supervisor leads the day-to-day operations of the Ophthalmic Imaging & Testing department within Wayne Health. The role is responsible for department operations, establishing and maintaining standards of care, managing staff and resources, and ensuring compliance with applicable policies, procedures, and regulations. The supervisor directly oversees Photographers, Diagnostic Testing Specialists, and Sonographers regularly scheduled at the location. The role handles employee relations, hiring and onboarding, training, scheduling, performance management, time-off approvals, and payroll timecards. The supervisor also supports patient service initiatives, addresses patient complaints, and collaborates routinely with other managers whose employees work in the Testing and Imaging area.

Requirements

At least 3 years of ophthalmic imaging experience.
Excellent communication skills.
Expertise in a team or department setting.
Ability to remain calm under pressure.
Firm grasp of company policies.
Strong work ethic.
Punctuality and time-management skills.
Professionalism and a positive attitude.
Comply with Department Health and Safety policies and procedures.

Nice To Haves

At least 2 years of experience in a supervisor role.
Bachelor’s degree, or an equivalent combination of years of experience and education.
CRA (Certified Retinal Angiographer), OCT-C (Optical Coherence Tomography Certified), or another related ophthalmic certification.

Responsibilities

Oversee Imaging and Testing Department employees and delegate duties to use staff efficiently.
Directly supervise Photographers, Diagnostic Testing Specialists, and Sonographers regularly scheduled at the location.
Handle employee relations, including hiring, firing, interviewing, goal setting, performance reviews, and coaching.
Create and provide new-hire and ongoing staff training.
Ensure adherence to legal and company policies and procedures, and take disciplinary action when needed.
Collaborate routinely with other managers whose employees perform work in the Testing and Imaging area.
Prepare daily staff schedules and revise them to accommodate call-ins and lunches.
Host daily team huddles and communicate policy changes from Management.
Ensure customer service initiatives are followed and handle patient complaints.
Approve requested time off and payroll timecards.
Maintain standards of care and compliance with department policies, procedures, and regulations.