IIoT Customer Experience Specialist

VEGA • Mason, OH

4d

About The Position

The IIoT Customer Experience Specialist serves as the primary coordinator for VEGA Inventory System (VIS) projects, supporting a seamless customer experience from onboarding through implementation and ongoing support. The role manages project workflows, coordinates cross-functional resources, supports customer adoption of IIoT solutions, and drives the execution of hosting, commissioning, and service activities. It contributes to customer satisfaction, project efficiency, and the growth of VEGA’s digital solutions business. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• A proactive approach to problem-solving, continuous improvement, and a high sense of urgency.
• Strong customer service orientation and a passion for delivering exceptional customer experiences.
• Excellent organizational, project coordination, and time management skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving skills and a continuous improvement mindset.
• Effective verbal and written communication skills, including the ability to engage customers and cross-functional teams.
• High level of accountability, ownership, and attention to detail.
• Ability to work independently while collaborating effectively within a team environment.
• Strong administrative and documentation management skills.
• Demonstrated ability to learn and support technical software platforms and digital solutions.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Manage VEGA Inventory System project flow in TopVis by updating project status, assigning tasks to team members, and driving internal and external customer engagement to complete projects.
• Implement and manage hosting contracts and invoicing using the TopVis hosting function in coordination with IIoT team members.
• Coordinate staging of VIS project orders for inspection and programming by VIS technical experts in support of field installation.
• Facilitate customer onboarding, including collecting and completing user agreements and technical application documentation.
• Organize remote commissioning and troubleshooting activities with IIoT team members and field service personnel.
• Monitor the VIS support email inbox and route inquiries to the appropriate party in a timely manner.
• Provide VIS administrative support and troubleshooting for external and internal customers.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree