Identity & Driver Credential Specialist 1 Carrollton - MSA

Driver Services, Department of•Carrollton, TX

14d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for the position of Identity and Driver Credential Specialists 1. This is a full-time role with a salary of $32,000 annually plus a $3,500 supplement for working in a Major Service Area (MSA) center. The DDS is a progressive agency focused on providing secure driver and identity credentials with excellence and respect. As an Identity and Driver Credential Specialist 1, you will assist State of Georgia residents by issuing learner's permits, converting out-of-state licenses, awarding driver licenses after administering examinations, and issuing identity cards in compliance with state laws. The role requires working within established guidelines, interacting comfortably with a diverse population, and demonstrating patience and attention to detail. High-volume centers may involve dealing with challenging customer interactions and incidents. There are opportunities for career mobility within DDS, with potential promotion to Identity and Driver Credential Specialist 2 after 12 months of satisfactory employment, including a salary increase.

Requirements

Must be eighteen (18) years of age.
Completion of a high school diploma or GED is required.
A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.
At least one (1) year of Face-to-face Customer Service experience within the last five years.
At least one (1) year of Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
Comfortable working with computer and internet technology.

Nice To Haves

At least three (3) years of Face-to-face Customer Service experience within the last five years.
At least three (3) years of recent Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
Live within 30 miles of the Customer Service Center for which you are applying.
Bilingual skillset preferred.

Responsibilities

Working with citizens to ensure applications, records and documents are completed accurately.
Accompanying drivers in vehicles, both in a traditional and virtual capacity, to evaluate their ability to adhere to Georgia’s driving laws.
Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.
Operating visual testing equipment.
Accurately collecting payments via cash or credit cards.