PROGRAM COORDINATOR

Apis Services, Inc.•Orlando, FL

61d•$43,888 - $50,000•Onsite

About The Position

The IDD Program Support Coordinator supports program quality, compliance, training, and operations at the Growth Day Program. The role helps individuals with intellectual and developmental disabilities achieve meaningful outcomes while supporting person-centered service delivery. It coordinates Supports Intensity Scale® (SIS) processes, maintains performance and service data, monitors enrollment and capacity, coordinates reimbursement documentation, and supports admissions and referrals across IDD and Behavioral Health programs. The coordinator works with leadership, providers, and regulatory agencies and participates in operational initiatives and special projects. The position is full-time and salaried exempt, based in Orlando, Florida. The schedule is based on program and operational needs; occasional evening, weekend, and travel flexibility may be required. Salary is $43,888 to $50,000 annually, based on the candidate’s education and experience.

Requirements

ACRE (Association of Community Rehabilitation Educators) Certification is required.
A minimum of 3–5 years of experience in IDD services, compliance, Medicaid reimbursement, or program operations.
Strong organizational, data management, and reporting skills.
Ability to work collaboratively with program leadership, providers, and community partners.
Proficiency with computers, databases, and standard business software applications.
Bachelor’s degree in Human Services, Healthcare Administration, or a related field is preferred, or equivalent education and work experience.

Nice To Haves

Experience with Supports Intensity Scale® (SIS) assessments.
Experience with Medicaid-funded services and reimbursement processes.
Knowledge of IDD regulations and person-centered service delivery.

Responsibilities

Coordinate Supports Intensity Scale® (SIS) training, certification, recertification, and assessment processes.
Serve as a resource to staff on SIS administration, interpretation, and service planning.
Collect, organize, and maintain data related to performance-based contracts and service delivery.
Develop and maintain tracking systems, reports, and dashboards to monitor program outcomes and benchmarks.
Monitor program enrollment and approved capacity requirements.
Coordinate Needs Group 5 (NG5) reimbursement requests, documentation, and submissions.
Support admissions and referral processes across IDD and Behavioral Health programs.
Collaborate with leadership, providers, and regulatory agencies to ensure compliance and quality services.
Participate in special projects and operational initiatives while supporting a values-based service environment.