D185 - IDD-CSDC - IDD Crisis Coordinator

River Edge•Macon, GA

3d•Onsite

About The Position

The Crisis Coordinator provides operational, clinical, and regulatory coordination for Crisis Continuum Homes serving individuals with intellectual and developmental disabilities (IDD), including individuals with complex behavioral, psychiatric, and medical needs. This position provides oversight and coordination across four Community Residential Alternative (CRA) locations and is responsible for ensuring services are person-centered, safe, appropriately documented, and delivered in accordance with Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD), Healthcare Facility Regulation (HFR), Medicaid waiver, and organizational requirements. The Crisis Coordinator works closely with individuals, families and guardians, direct care staff, case managers, nurses, behavioral specialists, clinical providers, and organizational leadership. The position also participates in an after-hours/on-call rotation and provides guidance during crisis situations.

Requirements

Bachelor’s degree in human services, Psychology, Social Work, Healthcare Administration, Rehabilitation, Behavioral Health, or a related field.
Must meet applicable DBHDD Developmental Disability Professional (DDP) requirements.
Experience working with individuals with intellectual/developmental disabilities and/or complex behavioral, psychiatric, or medical needs.
Experience with person-centered planning, ISP development or implementation, behavioral support, documentation, and service coordination.
Demonstrated knowledge of Georgia DBHDD developmental disability services and applicable regulatory requirements.

Nice To Haves

Master's degree preferred.
Experience in residential services, crisis services, behavioral health, developmental disability services, or another high-acuity human-services environment preferred.
Previous supervisory or leadership experience preferred.

Responsibilities

Align all four residential operations with Georgia DBHDD policies, Healthcare Facility Regulation (HFR) standards, and federal waiver requirements.
Translate DDP requirements into measurable outcomes, including service-plan completion, assessment timelines, and incident management.
Conduct routine chart audits, identify documentation deficiencies, implement corrective actions, and prepare programs for DBHDD quality reviews or state investigations.
Verify that daily care matches authorized support levels and individual service plan (ISP) requirements.
Facilitate the development, annual review, and addenda formulation of person-centered ISPs reflecting individual goals, strengths, and medical or behavioral risks.
Supervise and conduct initial and ongoing comprehensive assessments to identify changing clinical, physical, and psychological needs.
Convene and lead meetings with individuals, families, case managers, nurses, behavioral specialists, and external clinical providers.
Provide cohesive leadership across four Crisis Continuum locations utilizing Community Residential Alternative (CRA) models.
Develop, maintain, and participate in a structured 24/7 supervisor on-call rotation to provide rapid crisis triage and emergency operational guidance.
Supervise direct care staff, evaluate performance, validate competencies, manage emergency shift coverage, and address staffing vacancies.
Deliver clear, actionable updates between home staff, administrative leadership, and external stakeholders to eliminate operational silos.
Coordinate and monitor the execution of Positive Behavior Support (PBS) plans and proactive verbal de-escalation across behavioral-focused homes.
Ensure accurate and timely behavioral data collection; analyze trends regarding trigger frequency, duration, and severity to optimize intervention outcomes.
Oversee safety protocols, enhanced staffing ratios, and restrictive safeguard regulations within intensive-acuity homes.
Coordinate emergency medical or psychiatric evaluations, manage hospital step-down transitions, and lead multidisciplinary post-crisis case reviews.
Enforce accurate progress notes and incident reports while strictly safeguarding Protected Health Information (PHI) under HIPAA regulations.
Review, record, and escalate critical incidents through the state-mandated DBHDD reporting infrastructure.
Champion client rights, choices, dignity, and independent community living opportunities.
Serve as the primary professional liaison for families, legal guardians, state case managers, and community healthcare entities.
Assist leadership in developing workflows, specialized staffing grids, and clinical escalation matrices for newly opening continuum homes.
Update site-specific manuals to immediately reflect changing DBHDD operational or environmental expectations.
Monitor site safety, clinical supply inventories, and environmental conditions to ensure clean, safe, and therapeutic living spaces.