Part Time ID Card Specialist; Millington, TN

Magellan Health•Millington, TN

27d

About The Position

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as DEERS and RAPIDS sites. Serves as a customer service specialist for ID cards and Common Access Cards (CACs), trained and certified by the Defense Manpower Data Center (DMDC). Supports military personnel, retirees, dependents, contractors, and other authorized customers. The specialist verifies customer identity and eligibility, issues DoD identification and privilege cards, performs DEERS enrollments and updates, and ensures data accuracy in accordance with DoD regulations and AFI 36-3026. The role also involves operating and maintaining RAPIDS workstations, assisting customers with eligibility and application questions, responding to telephone inquiries, reconciling erroneous records, resetting PINs, and verifying or updating PKI certificates. The employee may be certified as a Site Security Manager (SSM), responsible for the safekeeping, storage, and accountability of CACs and related consumable materials. The position maintains RAPIDS equipment within its established physical parameters and configurations and performs user maintenance. Listed duties are representative rather than exhaustive; additional duties aligned with the role may be assigned. Employees must comply with position-specific security responsibilities and applicable legal, regulatory, contractual, and internal requirements. This is a Service Contract Act-covered position; pay and the health and welfare allowance are specified in the applicable wage determination agreement.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer service environment.
Human resources background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation; similar experience in the private sector or another Federal Agency may substitute.
Proficient oral and written communication skills to explain complex actions regarding military entitlements, allowances, and collections.
Working knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
Working knowledge of standard office equipment and office automation systems, including computers, electric typewriters, copiers, fax machines, and scanners.
Must be a U.S. citizen.
Must possess a favorably adjudicated Tier 3 (NACLC) security investigation.

Responsibilities

Provide military personnel support services for the Navy’s Identification Card Administration program at DEERS and RAPIDS sites.
Serve as an ID Card/CAC customer service specialist for military personnel, retirees, dependents, contractors, and other authorized customers.
Act as a Verifying Official on DEERS/RAPIDS terminals and ensure entered data is accurate and correct.
Verify the identity and eligibility of authorized DoD beneficiaries; issue DoD identification cards and perform DEERS updates in accordance with applicable regulations.
Issue and control Armed Forces identification and privilege cards for eligible personnel and their dependents and verified contractors.
Operate and maintain RAPIDS workstations and process CACs.
Assist customers with identification-card eligibility, application requirements, and DEERS questions, and answer telephone inquiries.
Complete DEERS enrollments and updates, reconcile erroneous DEERS information, perform PIN resets, and verify and update PKI certificates.
Provide other ICA services as necessary.
If certified as a Site Security Manager, safeguard, store, and account for CACs and related consumable materials.
Maintain RAPIDS equipment within established installation parameters and configurations and perform user maintenance.
Comply with security responsibilities and applicable legal, regulatory, contractual, and internal requirements.