Card Services Specialist - Full Time
1st MidAmerica Credit•Bethalto, IL
About The Position
1st MidAmerica is seeking a motivated, member-oriented Card Services Specialist to provide full member service for the Card Services department. The role supports members and staff with credit cards, debit cards, prepaid cards, online banking, and other Card Services products and services. The position is based in Bethalto, Illinois, and is full time, with a 40-hour work week scheduled within the listed hours. Employees must be able to work and travel to different credit union locations as determined by management.
Requirements
- High school diploma or equivalent.
- Exceptional customer service experience.
- One to three years of financial institution or similar experience.
- Ability to focus and concentrate amid moderate verbal and administrative office distractions.
- Strong communication skills and attention to detail.
- Ability to work and travel to different credit union locations as determined by management.
Responsibilities
- Assist members and staff in using Card Services products and services.
- Maintain member account information on applicable operating systems.
- Troubleshoot debit and credit card authorization problems.
- Process approved credit and debit card applications.
- Order new cards and verify their accuracy when issued.
- Reissue lost or stolen debit and credit cards.
- Block cards promptly when fraud notices are received.
- Record, monitor, and follow up on member disputes.
Benefits
- Competitive salary and benefits.
- Opportunities for career growth.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
