ID & Campus Services Student Assistant
About The Position
Working in a team environment and exercising good judgment and discretion, the ID & Campus Services Student Assistant provides customer service to students, staff, and visitors through in-person visits, inbound phone calls, and email. The role requires general knowledge of policies, procedures, and resources to provide information, direction, and customer-focused service. Rotating Saturday hours are required, and the schedule may include days, evenings, and weekends. The assistant supports one-stop customer assistance, campus ID card production and awareness, the information desk, lost and found monitoring, and major campus events such as Move-In and Homecoming. The position is onsite and part-time. Starting pay is $12.77 per hour; student employees are paid at least the current Virginia minimum wage, and pay may vary by position and department.
Requirements
- Currently enrolled at Liberty University.
- Able to handle multiple tasks and follow instructions.
- Experience in customer service or office work.
- Ability to work a flexible schedule that may include days, evenings, and weekends.
- Must pass various background checks, including a check at the time of initial employment.
- Must not have been convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, or been administratively or judicially determined to have committed fraud or another material violation of law involving such funds (CFR 668.14(b)(18)(i)).
- Must not be in default on any federal student or parent loan.
- Ability to articulate and defend Liberty University’s and its subsidiaries’ unique Christian educational mission and vision to a wide variety of individuals and groups.
Nice To Haves
- Cash handling experience.
- One to two years of experience in customer service or office work.
Responsibilities
- Provide one-stop assistance by identifying customers’ needs and giving general information about departmental services, University events, and wayfinding in a Christ-like manner.
- Maintain the information desk area and ensure the availability and security of required supplies and equipment.
- Assist with the production and use of campus ID cards and promote awareness of them.
- Respond appropriately to emails, phone messages, and user questions while following established policies and procedures.
- Assist with monitoring lost and found items.
- Complete assigned projects and other tasks.
- Support major on-campus events, including Move-In and Homecoming.
- Become familiar with applicable policies, procedures, and resources.
- Work effectively as a team member.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
