ICS Sales Specialist
About The Position
The ICS Sales Specialist determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts to satisfy customer needs. The role responds to customer inquiries, researches historical information and blueprints to identify replacement parts, communicates pricing and delivery information, and manages sales opportunities and cases. It also coordinates order processing, credit and compliance matters, replacement orders, and order tracking across departments. Occasional travel to customer sites and trade shows is required, with travel expected to be less than 10%.
Requirements
- High school diploma or equivalent GED.
- At least one year of related experience in sales or spare-parts sales, preferably in manufacturing.
- Strong attention to detail, organization, and influencing skills.
- Strong computer skills and the ability to learn the company ERP system proficiently.
- Ability to multitask and prioritize competing workloads effectively.
- Ability to adapt quickly to changes and new technology.
- Ability to communicate directly and professionally.
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, blueprints, and general technical data.
- Ability to write reports and business correspondence.
- Ability to present information effectively and respond to questions from internal staff, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, quantities, and percentages.
- Ability to learn technical knowledge about Ipsen parts and equipment.
- Strong sales dynamics and ability to cross-sell parts.
- Ability to travel to customer sites as required; travel is less than 10%.
- Ability to meet the role’s physical and sensory demands, including regularly sitting and using hands and finger dexterity; occasionally standing, walking, reaching, and lifting up to 10–20 pounds; and regularly using close vision, hearing, and talking.
Nice To Haves
- Associate degree, certificate program, or advanced training.
- Sales or spare-parts sales experience in manufacturing.
Responsibilities
- Respond to aftermarket spare-parts inquiries in a timely manner, researching historical data and blueprints to identify exact replacement parts.
- Inform customers of unit pricing, ship dates, anticipated delays, and other needed information.
- Use the CRM system to create sales opportunities and manage existing cases.
- Review customer purchase orders to confirm acceptance.
- Generate parts quotes and orders in the Syteline ERP system.
- Check customer credit status and work with Accounts Receivable to resolve credit issues or down-payment requirements, as well as international compliance matters.
- Receive and review customer order discrepancies.
- Coordinate with the Quality Department to process replacement orders.
- Partner with other departments, including teams in Germany and Pennsylvania, to expedite or track orders.
- Follow up with customers on open CRM opportunities and work to generate customer orders.
- Travel occasionally to customer sites for consultation and trade shows.
Benefits
- Day-one access to the full benefits package.
- 401(k) plan with company match.
- Competitive vacation package, paid holidays, and paid time off.
- Tuition assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
