ICS Sales Specialist
About The Position
The ICS Sales Specialist determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts to satisfy customer needs. The role responds to inquiries, researches historical data and blueprints to identify replacement parts, communicates pricing and shipping information, prepares quotes and orders in the Syteline ERP system, and manages sales opportunities and customer cases in the CRM system. It also coordinates with internal departments and international colleagues to resolve order, quality, credit, and fulfillment matters. Occasional travel to customer sites and trade shows is required, with travel under 10%.
Requirements
- High school diploma or equivalent GED.
- At least 1 year of related experience in sales or spare parts sales; manufacturing experience is preferred.
- High attention to detail, good organizational skills, and influencing skills.
- Strong computer skills and ability to learn the company's ERP system proficiently.
- Ability to multitask and prioritize competing workload demands effectively.
- Ability to adapt quickly to changes and new technology.
- Ability to communicate directly and professionally.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, and general technical data.
- Ability to write reports and business correspondence.
- Ability to present information effectively and respond to questions from internal staff, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, quantities, and percentages.
- Ability to learn technical information about Ipsen parts and equipment.
- Strong sales dynamics and ability to cross-sell parts.
- Ability to travel to customer sites as required; the stated travel requirement is less than 10%.
Nice To Haves
- Associate degree, certificate program, or advanced training.
- Related sales or spare parts sales experience in manufacturing.
Responsibilities
- Respond promptly to customer inquiries about aftermarket spare parts, using historical data and blueprints to identify the correct replacement parts.
- Inform customers of unit pricing, ship dates, anticipated delays, and other requested information.
- Use the CRM system to create sales opportunities and manage existing cases.
- Review customer purchase orders and confirm acceptance.
- Generate parts quotes and orders in the Syteline ERP system.
- Check customer credit status and work with Accounts Receivable to resolve credit issues, down-payment requirements, and international compliance matters.
- Receive and review customer order discrepancies.
- Coordinate with the Quality Department to process replacement orders.
- Partner with other departments, including teams in Germany and Pennsylvania, to expedite or track orders.
- Follow up with customers on open CRM opportunities and work to generate orders.
- Travel occasionally to customer sites for consultation and to trade shows.
Benefits
- Full benefits package beginning on the first day of employment.
- 401(k) plan with company match.
- Paid time off, including a competitive vacation package and paid holidays.
- Tuition assistance program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
