Ice Rink Attendant 2026-27

City of Crystal•4800 Douglas Drive North Crystal, MN

About The Position

The Ice Rink Attendant is a key public-contact position for the Recreation Department and the first point of contact for park patrons. The attendant provides friendly, positive customer service and helps oversee the ice-skating rinks and warming house, maintaining a safe and enjoyable environment for the public. The role also assists with facility maintenance, activities, and special events. The attendant keeps daily attendance records, completes required paperwork and reports, attends staff training and meetings, and maintains a current work schedule in coordination with other staff. The position enforces program safety rules, follows emergency and accident procedures, maintains a safe and healthy work environment, and locks the building and sets the security system at the end of the day when applicable. Facility duties include keeping the warming house and skating area clean, organized, and free of debris; clearing snow and ice from sidewalks and doorways; and performing light janitorial work. The role works independently under the general supervision of the Facility Supervisor and involves extensive contact with citizens. The minimum age is 16. Previous customer service or parks and recreation experience, CPR and First Aid certification, a valid driver’s license, and fluency in Spanish, Hmong, French, Somali, or Oromo are desirable.

Requirements

Minimum age of 16.
Ability to work independently with minimal supervision.
Ability to communicate effectively with the public and supervisor.
Ability to perform light janitorial duties.
Ability to actively listen, speak English clearly, and give directions and guidance clearly.
Ability to relate to parents and community members in a professional, courteous, friendly, and helpful manner.
Ability to use good judgment, assess situations, anticipate needs, and evaluate alternatives.
Thorough understanding of warming-house program policies.
Ability to work safely and read and understand directions.
Ability to establish effective working relationships with employees, supervisors, and the public.
Ability to work assigned hours and exclude personal biases from work performance.
Dependability, initiative, maturity, self-confidence, and a courteous, helpful, accurate, businesslike attitude in public and telephone interactions.
Ability to produce accurate work, detect and correct errors, perform multiple tasks simultaneously, and use work time productively.
Regular ability to stand and talk or hear; ability to reach, handle, and finger as needed for job responsibilities.
Ability to frequently lift and/or move up to 50 pounds.
Normal vision and hearing, with or without correction.

Nice To Haves

Previous customer service experience.
Previous park and recreation facility or program experience.
CPR and First Aid Certification.
Valid Driver’s License.
Fluency in Spanish, Hmong, French, Somali, or Oromo.

Responsibilities

Provide positive customer service and acknowledge visitors in a friendly manner.
Help oversee operation of the ice-skating rinks and warming house, supporting a safe and enjoyable environment.
Assist with maintenance, activities, and special events.
Keep daily attendance records and complete paperwork and reports as required by the supervisor.
Attend staff training and meetings.
Maintain an up-to-date work schedule and coordinate with other staff.
Enforce program safety rules and maintain a safe atmosphere.
Know and follow emergency and accident procedures.
Lock the building and set the security system at the end of the day, if applicable.
Help ensure a safe and healthy work environment and conduct work safely.
Keep the warming house and skating area clean, organized, and free of debris.
Keep warming-house sidewalks and doorways clear of snow and ice.
Perform light janitorial duties, including sweeping, mopping, cleaning toilets, sinks, and mirrors, and picking up trash.
Perform other duties as assigned.