Ice Cream Store Manager

Sundae Artisan Ice Cream•Vail, CO

About The Position

Sundae is seeking an Ice Cream Store Manager to lead a team of 8–15 staff in a high-volume, quick-service artisan ice cream store. The manager demonstrates excellent customer service, portion control, and presentation while maintaining professional standards and promoting continuous improvement, customer satisfaction, and employee retention. The role is suited to an experienced leader or someone seeking a first management opportunity, with mentorship and growth opportunities available. The manager oversees staffing and team development, store operations, inventory, production, cleanliness, food safety, and administrative duties. They collaborate closely with the Production Manager and participate in staff, management, and leadership meetings. The position requires on-call availability and emergency coverage. Physical work includes using foodservice equipment, standing or moving for extended periods, lifting, cleaning, and occasionally using a ladder.

Requirements

At least 3 years of customer service experience or equivalent.
At least 1 year of high-volume foodservice management, team leadership experience, or equivalent.
High school diploma or equivalent.
At least 18 years of age.
Proficiency in Microsoft Office and Outlook.
Valid Food Safety Manager certificate or equivalent; may be obtained within 60 days of hire.
Ability to move, traverse, or remain stationary for up to 10 hours.
Ability to use manual and automatic foodservice equipment and touchscreens constantly.
Ability to regularly move up to 25 pounds for 50 feet or more.
Ability to occasionally move up to 50 pounds for 25 feet or more.
Ability to occasionally climb or descend a ladder and position oneself to clean equipment or retrieve items below counter height.

Nice To Haves

At least 2 years of foodservice experience.
Experience in a leadership role; the opportunity is also open to a first-time manager.
Food safety management and HACCP certifications may be required.

Responsibilities

Lead a team of 8–15 staff by modeling customer service, portion control, and product presentation in a high-volume quick-service environment.
Uphold company standards and promote continuous improvement, SOP execution, customer satisfaction, and employee retention.
Assess and develop direct reports to keep them engaged and motivated.
Recruit, hire, train, and retain employees.
Provide feedback, conduct performance reviews, and administer disciplinary actions when necessary.
Be available for on-call and emergency coverage to support business needs.
Manage inventory by placing vendor orders, monitoring waste, controlling portion sizes, and tracking incoming and outgoing transfers.
Oversee production of waffle cones, toppings, and sauces while meeting fluctuating demand.
Maintain the cleanliness, organization, and appearance of the store.
Monitor seasonal sales trends and ensure staffing meets labor-cost metrics.
Meet food-safety requirements established by local and state health departments and industry best practices.
Build and maintain connections with the local community.
Collaborate with the Production Manager to coordinate retail and production operations and support product quality.
Participate in and contribute to staff, management, and leadership meetings.
Perform retail administrative tasks, including bank deposits, payroll reporting, and scheduling.

Benefits

Annual compensation of $60,000–$65,000.
Annual reviews and performance-based raises.
Three weeks of paid time off each year, with rollover opportunity.
Group health plan with 50–100% employer contribution to premiums.
Dental plan with 50–100% employer contribution to premiums.
Shift treats.
Employee discounts.
Employer-sponsored 401(k) program.
Individualized mentorship and growth opportunities.
Housing opportunity available for short- or long-term stays, approximately a 40-mile commute from the work location.