Ice Cream Store Manager

Sundae Artisan Ice Cream • Vail, CO

2d • $60,000 - $65,000

About The Position

Sundae is seeking a hands-on Store Manager to lead its artisan ice cream store and team in a high-volume, quick-service environment. The manager upholds company standards for customer service, product quality, cleanliness, and operations while building and developing a motivated team. The role works closely with the Production Manager and participates in staff, management, and leadership meetings. The employer is open to candidates entering management for the first time as well as experienced leaders seeking growth.

The position includes operational, staffing, inventory, food safety, community engagement, and administrative responsibilities. Managers must be available for on-call and emergency coverage. Food safety management and HACCP certifications may be required; a valid Food Safety Manager certificate or equivalent may be obtained within 60 days of hire.

Requirements

• At least 3 years of customer service experience or equivalent.
• At least 1 year of high-volume foodservice management or team leadership experience, or equivalent.
• High school diploma or equivalent.
• At least 18 years of age.
• Proficiency in Microsoft Office and Outlook.
• Valid Food Safety Manager certificate or equivalent; may be obtained within 60 days of hire.
• Ability to move, traverse, or remain stationary for up to 10 hours.
• Ability to constantly use manual and automatic foodservice equipment and touchscreens.
• Ability to regularly move up to 25 pounds for 50 feet or more.
• Ability to occasionally move up to 50 pounds for 25 feet or more.
• Ability to occasionally ascend and descend a ladder and position oneself to clean, maintain equipment, or retrieve items below counter height.

Nice To Haves

• At least 2 years of foodservice experience.
• Food safety management and HACCP certifications may be required.

Responsibilities

• Lead a team of 8–15 staff, modeling customer service, portion control, presentation, and professionalism.
• Promote continuous improvement through consistent execution of standard operating procedures, customer satisfaction, and employee retention.
• Assess and develop direct reports to keep the team engaged and motivated.
• Recruit, hire, train, and retain employees.
• Provide feedback, complete performance reviews, and administer discipline when necessary.
• Be available for on-call and emergency coverage.
• Manage inventory by placing vendor orders, monitoring waste, controlling portions, and tracking transfers.
• Oversee production of waffle cones, toppings, and sauces while meeting changing demand.
• Maintain store cleanliness, organization, and appearance.
• Monitor seasonal sales trends and ensure staffing meets labor-cost metrics.
• Meet food safety requirements established by local and state health departments and industry best practices.
• Build and maintain connections with the local community.
• Collaborate with the Production Manager to support coordinated retail and production operations and consistent product quality.
• Participate in staff, management, and leadership meetings.
• Perform retail administration, including bank deposits, payroll reporting, and scheduling.

Benefits

• Annual compensation of $60,000–$65,000.
• Annual reviews and performance-based raises.
• Three weeks of paid time off each year, with rollover opportunity.
• Group health plan with 50–100% employer contribution to premiums.
• Dental plan with 50–100% employer contribution to premiums.
• Shift treats.
• Employee discounts.
• Employer-sponsored 401(k) program.
• Individualized mentorship and growth opportunities.
• Housing opportunity available for short- or long-term stays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED