I.T. Support Specialist

Greeley County Health Services•Tribune, KS

About The Position

GCHS is seeking a full-time I.T. Support Specialist to direct and coordinate local area computer networks and end-user activities. The specialist designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services. These include personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and internet service providers. The role supports end users and enterprise systems, performs routine system maintenance, and contributes to IT projects. It also provides support for audio/visual equipment, conference room technology, and remote-work tools. The specialist responds to ticket requests at night and on weekends while on call, escalating unresolved or complex issues to higher-level IT staff or external vendors as appropriate. Greeley County Health Services (GCHS) is a rural health system headquartered in Tribune, Kansas, serving western Kansas. It includes a 25-bed critical access hospital, a 16-bed Long Term Care Unit, and two family practice clinics in Tribune and Sharon Springs. GCHS describes its vision as providing trusted care close to home and offers a friendly, professional working environment, employee recognition, and growth opportunities.

Requirements

Bachelor's degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Competent, approachable, and dependable leadership qualities.

Responsibilities

Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals.
Manage user accounts, permissions, and access rights in enterprise systems.
Perform routine maintenance, including updates, patches, system backups, and security checks.
Document support requests, solutions, and procedures in the IT ticketing system.
Assist with onboarding and offboarding, including device setup and systems access.
Support audio/visual equipment, conference room technology, and remote-work tools.
Escalate complex issues to higher-level IT staff or external vendors as needed.
Contribute to IT projects such as system upgrades, hardware rollouts, and cybersecurity initiatives.
Communicate with end users about their day-to-day issues and technology needs.
Respond to ticket requests at night and on weekends while on call, and escalate issues if no solution is found within a reasonable time.
Direct and coordinate local area computer networks and end-user activities.
Design, specify, configure, install, and maintain local area network hardware, software, and telecommunications services.