I.T. Manager, EMR and Support

Exceptional Healthcare Inc. • Dallas, TX

5d • $110,000 - $125,000 • Onsite

About The Position

Exceptional Healthcare is seeking a hands-on IT Manager to own the organization’s EMR, help lead its transition to a new system, and manage a small IT support team. This is a working manager role that combines team leadership with hands-on troubleshooting. The position is based onsite in Dallas, Texas, five days per week; the employee may initially work from the North Fort Worth office until the Dallas space is ready. The IT Manager reports to the Director of IT and directly manages two employees: an IT Support Specialist and an Information Systems employee.

Requirements

• At least 5 years of IT experience, including at least 3 years in information systems management.
• At least 2 years directly supervising IT support staff.
• Hands-on EMR or EHR administration experience.
• Strong troubleshooting skills across hardware, software, and network.
• Working knowledge of HIPAA security requirements.
• Clear communication skills, including the ability to train clinicians and hold vendors accountable.

Nice To Haves

• EMR migration or implementation experience is strongly preferred.
• Healthcare background is a plus.

Responsibilities

• Own EMR administration, including configuration, templates, user access, upgrades, and vendor relationship management.
• Help lead the EMR transition, including data migration, workflow development, testing, training, and go-live.
• Partner with clinical and operations leaders to improve workflows and drive adoption.
• Run help desk operations, ticket flow, and service levels.
• Serve as the escalation point for issues the help desk cannot resolve, including participation in an after-hours and weekend on-call rotation.
• Partner with the Director of IT on network, devices, cloud, and security.
• Hire, train, and coach a two-person support team.
• Maintain access controls and documentation in compliance with HIPAA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed