EMR & Technology Systems Manager
About The Position
The EMR & Technology Systems Manager leads implementation, optimization, and integration of EMR systems and healthcare technology solutions. The role oversees the EMR team, leads company-wide EMR initiatives, and manages system optimization, integration, project execution, and large-scale change management to enhance clinical and operational efficiency. This is a required on-site position in Amherst, New York. The manager serves as the organizational lead for eClinicalWorks and as system administrator for Luma Health, overseeing configuration, strategy, integration, maintenance, and implementation of new features. The role partners across clinical, IT, ancillary, and administrative teams; manages strategic technology projects; and provides training and ongoing support to clinic staff and providers. The position also directly manages and develops the EMR team. The role requires minimal to moderate physical effort, including prolonged sitting and some bending, squatting, reaching above shoulder level, crouching, kneeling, pushing, pulling, and regular fine hand manipulation. It includes health risks associated with patient exposure, including body fluids, and some lifting, usually no more than 5–15 pounds. Duties may change at any time, and other duties may be assigned.
Requirements
- Experience with eClinicalWorks or another large-scale EMR.
- Demonstrated experience leading an EMR transition.
- Experience managing or leading a team.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication skills and the ability to influence across all levels of the organization.
- Bachelor’s degree, or an associate degree with at least 3 years of relevant experience.
- Ability to work on site in Amherst, New York.
- Ability to meet the described physical demands, including prolonged sitting, occasional movement and bending, fine hand manipulation, and some lifting usually not exceeding 5–15 pounds.
Nice To Haves
- Bachelor’s degree in business or a related field.
- At least 3 years of healthcare experience.
Responsibilities
- Serve as the organizational lead for the eClinicalWorks EMR system, overseeing configuration, optimization, and long-term strategy.
- Lead EMR-related initiatives, including transitions, upgrades, and large-scale system changes.
- Drive adoption of best practices across clinical and administrative EMR workflows.
- Ensure EMR systems meet operational, regulatory, and compliance standards.
- Partner with clinical, IT, ancillary, and administrative teams to drive innovation, optimize workflows, improve quality and patient experience, and support adoption of healthcare technology solutions.
- Provide structured training and ongoing support for clinic staff and providers to promote effective EMR use, workflow adherence, and adoption of new systems and enhancements.
- Oversee planning, execution, and delivery of strategic healthcare technology projects aligned with organizational goals.
- Administer Luma Health, including integration of its digital health products with the EMR, ongoing maintenance, and implementation of new features.
- Manage and develop the EMR team through performance management, coaching, goal setting, and prioritization and delegation of workload.
- Collaborate with the IT team on large-scale EMR upgrades and technical integration projects.
- Monitor industry trends and technology advancements and recommend improvements across Dent systems.
- Perform other duties as assigned and requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
