EMR Analyst

Neuropsychiatric Hospitals•,

18h•Hybrid

About The Position

NPH is adding a EMR Analyst to serve our patients and hospital teams across the organization. The EMR Analyst supports and sustains the clinical applications our hospitals use every day, with primary responsibility for WellSky Specialty Care (our dominant EMR platform) and secondary support of Cerner (Oracle). This role is the day-to-day point of contact for facility setup, system implementation, end-user training, and ongoing functional support, and serves as the internal coordination point for complex issues that require escalation to WellSky Specialty Care support. This is a hands-on, detail-oriented role suited to someone who enjoys solving problems, teaching others, and keeping clinical systems running smoothly behind the scenes. In downtime between EMR-related work, the EMR Analyst also assists with light Tier 1 helpdesk needs, helping keep the broader IT team responsive.

Requirements

Associate's or Bachelor's degree in Information Systems, Health Informatics, or a related field required. An equivalent combination of education and directly related experience will be considered in lieu of a degree.
2+ years of experience supporting EMR/EHR systems; hands-on experience with WellSky Specialty Care strongly preferred.
Working knowledge of WellSky Specialty Care configuration, workflows, and administration.
Strong customer service orientation with the ability to explain technical concepts clearly to clinical and administrative staff.
Excellent organizational skills with the ability to track multiple open issues and tickets to resolution.
Comfortable coordinating with external vendor support teams (WellSky Specialty Care support) on escalated issues.
Ability to work independently in a remote or hybrid setting while staying closely connected to a distributed team.

Nice To Haves

Basic Life Support (BLS) certification and completion of NPH-Approved Safety Management Course, obtained during orientation as needed.
Experience with Cerner (Oracle) or other EHR platforms a plus.
Healthcare, behavioral health, or other regulated-industry experience preferred.
Experience delivering end-user training in a clinical setting preferred.
Familiarity with Cerner (Oracle) functionality and inpatient behavioral health workflows preferred.
Comfort working with data reports, exports, and basic interface troubleshooting; SQL or reporting tool experience a plus.
Basic familiarity with general IT support tasks (password resets, account/access management) preferred.

Responsibilities

Provide day-to-day functional support to end users for WellSky Specialty Care and Cerner, including troubleshooting workflow, charting, and access issues.
Triage and resolve issues directly when possible; coordinate and track higher-level tickets escalated to WellSky Specialty Care support through resolution.
Maintain clear documentation of issues, resolutions, and system configuration changes.
Support new facility and department setup within WellSky Specialty Care and Cerner, including build configuration, workflows, and go-live readiness.
Assist with system implementations, upgrades, and module rollouts, coordinating timelines and testing with clinical and IT stakeholders.
Serve as Project Manager for EMR roll-outs.
Deliver end-user training and onboarding for new staff and new facilities on WellSky and Cerner workflows.
Develop and maintain training materials, quick-reference guides, and job aids to support consistent, compliant system use.
Support and maintain data reports used by clinical, operational, and compliance teams.
Assist with monitoring and troubleshooting interfaces between WellSky, Cerner, and other connected systems.
Partner with vendors and internal teams to investigate and resolve interface or data discrepancies.
Assist with light Tier 1 helpdesk tasks during downtime, such as password resets and basic account access requests.
Escalate non-EMR technical issues to the appropriate IT team member as needed.
Ensure EMR configuration and support activities align with HIPAA, hospital policy, and applicable regulatory standards.
Maintain confidentiality of patient, employee, and organizational information at all times.