EMR/EHR Trainer

Texas Health Care C•Fort Worth, TX

6d•Onsite

About The Position

This position works under the direction of the Workflow Manager. He/She will facilitate in-person classroom training, deployment, and support of NextGen EHR applications for providers and front and back office staff. This position is also responsible for providing day-to-day customer-focused first-level application and technical support as well as second-level support to internal system users at the Central Business Office and remote clinics.

Requirements

Three years of clinical experience working as a Medical Assistant
Strong knowledge of ambulatory practice workflows as well as extended medical terminology.
Strong interpersonal skills to interact positively and productively with a variety of personnel
Ability to work in a very fast-paced and changing work environment.
Must comply with HIPAA rules and regulations.
Must have a valid driver’s license
Must have reliable form of transportation and be willing to travel to clinics in North Texas
Must be able to be on their feet for up to 8 hours at a time.
Must be punctual and be able to adapt to varying schedules as needed
EMR systems: 3 years (Required)

Nice To Haves

Experience with NextGen Enterprise a plus
Training experience a plus

Responsibilities

Deliver orientation, pre-live onboarding, and post-live training to physicians, providers and office staff on the PMGNTX Best Practice processes and EHR Software
Respond to, and diagnose, problems through discussions with users, including problem recognition, research isolation, resolution and follow-up steps.
Participate in major upgrades/updates/testing as needed
Provide day-to-day customer support to providers, remote office users and internal users