EMR Support Analyst
About The Position
The EMR Support Analyst serves as Root Center for Advanced Recovery’s expert on its EMR applications and liaises between EMR vendors and staff. The role makes and tests clinic-specific configuration changes, supports workflows and end users, and provides technical support for testing new functionality. The analyst supports the implementation, maintenance, and optimization of Epic applications; troubleshoots technical issues; identifies opportunities to improve the EMR infrastructure; and develops documentation and training materials. The role also participates in planning and implementing updates, upgrades, and new features, keeps current with industry practices, and provides application guidance and training to staff. The analyst must comply with HIPAA regulations and maintain patient confidentiality. The posted salary range is $70,000–$85,000. Actual pay depends on factors that may include education, work experience, and certifications.
Requirements
- Intermediate to advanced experience with Microsoft products, particularly Excel.
- At least 3 years of experience providing system support for Epic products.
- Experience supporting and training end users of EMR products, specifically Epic.
- Ability to communicate technical ideas in clear, user-friendly terms to technical and non-technical audiences.
- Strong interpersonal, oral, and written communication skills, including technical writing.
- Experience developing quantitative and qualitative data analysis skills.
- Knowledge of continuous quality improvement (CQI) theory and practice, including skills in organizing and facilitating quality improvement projects.
- Ability to adhere to HIPAA regulations and maintain patient confidentiality.
Nice To Haves
- Experience with SAMMS is preferred.
- Experience writing and developing reports using Power BI, SQL, and/or Crystal Reports is preferred.
- Additional experience commensurate with knowledge and previous roles in facilitating CQI.
Responsibilities
- Support the implementation, maintenance, and optimization of Epic applications.
- Collaborate with cross-functional teams to address the needs of Root Center and its patients.
- Analyze and troubleshoot technical issues related to Epic applications, seeking timely resolution and minimal disruption to clinical services.
- Identify opportunities to improve and optimize the functionality and efficiency of the EMR infrastructure.
- Develop and maintain documentation and training materials for end users.
- Stay informed about EMR application industry trends and best practices.
- Serve as a subject matter expert and resource for colleagues and end users on EMR applications.
- Participate in planning and implementing updates, upgrades, and new EMR features.
- Communicate with technical and non-technical staff to provide EMR application support and training.
- Follow HIPAA regulations and maintain the confidentiality of patient information.
- Make and test clinic-specific configuration changes and support workflows and testing of new functionality.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Employer-paid life insurance and short-term disability.
- Retirement plan with employer contributions.
- Four weeks of paid time off.
- Paid holidays, including the employee’s birthday.
- Professional development funding.
- Annual bonus eligibility.
- 35-hour work week and no current on-call responsibilities.
- Eligibility for multiple NHSC Loan Repayment Programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
