MOA - Ava EMR Support Specialist (BC)
About The Position
Ava Industries is seeking an experienced Medical Office Administrator (MOA) with customer-service skills to join its team as an EMR Support Specialist. The role is the primary point of contact for customers using Ava’s cloud-based electronic medical records software. It provides customer support and training to help clinics improve workflows and patient care. This is a full-time, permanent role that can be performed remotely from the Vancouver area. Occasional travel may be required for company meetings or client-site visits. Flexible shifts are scheduled within designated customer-support hours: Monday through Friday between 7:00 AM and 5:00 PM Pacific Time, and Saturdays between 8:00 AM and 4:00 PM Pacific Time. Ava Industries develops EMR software designed by family doctors for primary-care providers. The company describes its team as collaborative and innovative, with a focus on work-life balance, continuous improvement, and making a positive impact on healthcare.
Requirements
- At least 2 years of experience as an MOA in a medical office or hospital setting.
- Exceptional interpersonal, verbal, and written communication skills, with the ability to build rapport with customers.
- Ability to solve problems and find effective solutions.
- Strong organizational skills and meticulous attention to detail.
- Self-motivation, a strong work ethic, and a passion for continuous learning.
- Proficiency in Google Workspace and experience creating documents, spreadsheets, and presentations.
- Strong understanding of medical terminology and clinical workflows.
- Proficiency in and understanding of BC healthcare systems and organizations, including CPSBC, Doctors of BC, MSP/Teleplan, PharmaNet, CareConnect, and Excelleris.
- Familiarity with relevant legislation, including PIPEDA, PHIPA, and FOIP.
- Proof of education and a minimum of 2 professional references.
- A valid driver's license and access to a vehicle as needed.
Nice To Haves
- Experience in hospitality or customer service.
- Familiarity and experience with other EMR software, such as PSS, Accuro, and Oscar.
Responsibilities
- Provide customer support by phone and email.
- Troubleshoot software issues and provide effective solutions.
- Deliver training to new and existing users remotely and occasionally in person.
- Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials.
- Collaborate with the development team to identify and report software bugs and areas for improvement.
- Stay current on Ava EMR features and updates.
- Communicate release details to customers, including updating Ava’s website.
- Contribute to the ongoing improvement of Customer Support processes.
Benefits
- Competitive salary.
- Health benefits and a Health Spending Account.
- Four weeks of vacation plus one week between December 25 and January 1.
- Flexible remote work environment that prioritizes work-life balance.
- Opportunities for professional growth and development.
- Dynamic and supportive team with an emphasis on culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
